Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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What Do Your ‘Out of Order’ Signs Really Say?
By | Filed Under: Culture, Customer Service & Fan Experience
Turn Your Employees Into Experts
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
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Turn Your Employees Into Fans
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What are leaders in the sports and entertainment industry doing to engage their employees in promoting fan loyalty? A study conducted by IBM and the Human Capital Institute shows that…
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