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Turn Your Employees Into Experts

My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
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How to Have A Tough Talk

When is the last time you had a “courageous conversation”? You know, the one that keeps you awake all night, thinking about the best way to tell the new guy…
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How to Get Employees Excited About Training

A mere 30 seconds prior to a training session I was giving in Colorado, six people stumbled in looking like prisoners on a chain gang. They were followed by their…
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