Ruby Newell-Legner - 7 Star Service

Calendar Archive

Jul. 18-21, 2015 Influence 2015 – National Speakers Association National Convention
Washington, DC
Mar. 6, 2015 National Speakers Association Colorado
Denver, CO
Feb. 8-10, 2015 National Sports Forum
Cincinnati, OH
Feb. 6-8, 2015 National Speakers Association Winter Conference
Las Vegas, NV
Jan. 22-23, 2015 Illinois Association of Park Districts/Illinois Park & Recreation Association Annual Conference
Chicago, IL
Jan. 9-11, 2015 National Speakers Association CSP – CPAE Summit
Coral Gables, FL
Dec. 8, 2014 Business Training Camp – Unleash Your Winning Environment
Denver, CO
Nov. 20-22, 2014 National Speakers Association Board Meeting
Tempe, AZ
Nov. 17-18, 2014 4th Annual FEST Summit, MLB Fan Experience and Service Team
Phoenix, AZ
Nov. 14, 2014 City of Leesburg
Leesburg, FL
Nov. 12-13, 2014 Athletic Business Conference and Expo
Orlando, FLRuby’s sessions:Wednesday, Nov. 12, 2014, 1:30am-4:45pm
How to Create Indispensable Employees

Thursday, Nov 13th, 2014, 10:15am – 11:45am
Secrets to Keeping Our Customers Happy!

Thursday, Nov 13th, 2014, 4:30pm – 6:00pm
Facing the Challenge of Challenging Employees

Nov. 9-10, 2014 Illinois Professional Development School
Decatur, IL
Nov. 4-6, 2014 Johnson & Johnson
New Brunswick, NJ
Nov. 1, 2014 National Speakers Association – Oklahoma Chapter
Tulsa, OK
Oct. 29-30, 2014 World Waterpark Association Annual Conference
Las Vegas, NVRuby’s sessions:Wed. Oct. 29, 2014, 8:45-9:45am Meeting Room Champagne 2
Facing the Challenge of Challenging Employees

Thur., Oct. 30, 2014, 11:30am-12:30pm Meeting Room Burgundy
Building Rapport with Multicultural Customers and Staff

Oct. 25, 2014 National Speakers Association Pittsburgh
Pittsburgh, PA
Oct. 11, 2014 Canadian Association of Professional Speakers – Edmonton Chapter
Edmonton, Alberta CA
Oct. 8, 2014 City of Leesburg
Leesburg, FL
Oct. 2-4, 2014 Business Accelerator LabHigh Point University, NC
Sep. 24-26, 2014 Alaska Recreation and Park Association Annual Conference
Fairbanks, AK
Sep. 20, 2014 City of Leesburg
Leesburg, FL
Sep. 17-18, 2014 Iowa Events Center / Wells Fargo Arena
Des Moines, IA
Sep. 13, 2014 National Speakers Association South Florida
Fort Lauderdale, FL
Aug. 13, 2014 World Waterpark Association Webinar
Aug. 3-4, 2014 The City of Leesburg
Leesburg, FL
Jul. 25 & 29, 2014 The City of Commerce City
Commerce City, CO
Jul. 14-15, 2014 Fan Experience Summit
Chicago, IL
Jul. 6 – 9, 2014 Association of Luxury Suite Directors
Kansas City, MO
Jun. 29 – Jul. 2, 2014 National Speakers Association National Convention
San Diego, CA
Jun. 27-28, 2014 National Speakers Association Board of Directors Meeting
San Diego, CA
Jun. 6, 2014 City of Westerville
Westerville, OH
Jun. 3, 2014 Massachusetts Convention Center Authority
Boston, MA
May 30, 2014 Massachusetts Convention Center Authority
Boston, MA
May 22, 2014 Denver Parks and Recreation
Denver, CO
May 19-20, 2014 Johnson & Johnson
New Brunswick, NJ
May 12-14, 2014 BREC – Recreation and Park Commission for the Parish of East Baton Rouge
Baton Rouge, LA
May 6, 2014 Colorado Parks and Recreation Association
Golden, CO
May 1-3, 2014 National Speakers Association Mega-Million Publishing Lab
New York, NY
Apr. 22, 2014 Massachusetts Convention Center Authority
Boston, MA
Apr. 12, 2014 National Speakers Association Greater Los Angeles Chapter
Los Angeles, CA
Apr. 2, 2014 South Suburban Parks and Recreation Training
Lone Tree, CO
Mar. 17-19, 2014 Loyalty Expo
Orlando, FL
Mar. 15, 2014 Splashway Waterpark
Sheridan, TX
Mar. 8, 2014 Webinar – ” Be more than a Boss:  Enhance your Staff’s Performance and Improve Employee Retention”
Mar. 5, 2014 The International Association of Fairs and Expositions
Webinar
Feb. 28-Mar. 2, 2014 National Speakers Association 2014 Winter Conference
Tampa, FL
Feb. 26-27, 2014 National Speakers Association Board Meeting
Tampa, FL
Jan. 1-5, 2014 National Speakers Association 2014 Platform Profits Lab
Phoenix, AZ
Dec. 17-24, 2013 Jumeirah Group and Wild Wadi Water Park
Dubai, United Arab Emirates
Dec. 11, 2013 Dublin Parks and Recreation
Dublin, OH
Dec. 6, 2013 Webinar for National Speakers Association
Selling Your Services “virtually” through webinars
Nov. 25, 2013 Service Audit, Palace Sports & Entertainment
Detroit, MI
Nov. 20-23, 2013 National Speakers Association Board Meeting
Phoenix, AZ
Nov. 20, 2013 California Parks and Recreation Society
Livermore, CA
Nov. 12, 2013 RBC Dominion Securities Inc
Saskatchewan, Canada
Nov. 5-7, 2013 Johnson & Johnson
New Brunswick, NJ
Nov. 2, 2013 USA Swimming
Colorado Springs, CO
Oct. 14, 2013 National Speakers Association Oregon
Tigard, OR
Oct. 7 – 8, 2013 Grey Cup Volunteer Training
Regina Saskatchewan Canada
Oct. 2 – 3, 2013 Memphis Grizzlies / FedEx Forum
Memphis, TN
Sep. 26, 2013 Entrepreneurs Organization
Austin, TX
Sep. 20, 2013 National Speakers Association Virginia
Williamsburg, VA
Sep. 11, 2013 City of Kitchener / The Aud
Kitchener, ON, Canada
Aug. 12, 2013 National Speakers Association – Mountain West
Salt Lake City, UT
Jul. 24 – 30, 2013 National Speakers Association Board Meeting and Convention,
Philadelphia, PA
Jul. 8 – 9, 2013 R. J. Wronski Associates
Detroit, MI
Jun. 30 – July 3, 2013 The Association of Luxury Suite Directors
Orlando, FL
Jul. 1, 2013 Major League Soccer Meeting with Association of Luxury Suite Directors
Orlando, FL
Jun. 26, 2013 Saskatchewan Roughriders / Mosaic Stadium
Regina, SK, Canada
Jun. 6, 2013 Hillsborough County Hotel Management Assoc.
Tampa, FL
Jun. 3 – 5, 2013 One Summit Stadiums and Arena
Las Vegas, NV
May 20 – 21, 2013 R. J. Wronski Associates
New Brunswick, NJ
May 2, 2013 National Speakers Assicuation – Wisconsin
Pewaukee, WI
May 1, 2013 Webinar for Paralympic Athlete Speakers
Apr. 24, 2013 Webinar for Paralympic Athlete Speakers
Apr. 13, 2013 National Speakers Assicuation – Kansas City
Kansas City, KS
Apr. 12, 2013 Thinking Bigger Business
Kansas City, KS
Apr. 5, 2013 Sit Means Sit
Las Vegas, NV
Jan. 27 – 29, 2013 National Sports Forum
Orlando, FL
Nov. 29 – Dec. 1, 2012 Athletic Business Conference
New Orleans, LA
Nov. 9, 2012 National Speakers Association – NW
Seattle, WA
Oct. 25 – Nov. 7, 2012 Majid Al Futtaim Leisure and Entertainment
Dubai
Oct. 20, 2012 National Speakers Association – Houston
San Antonio, TX
Sep. 11, 2012 Minnesota Wild / Xcel Energy Center
St. Paul, MN
Aug. 28, 2012 University of Texas at Austin
Austin, TX
Aug. 18, 2012 National Speakers Association – Central Florida
St. Petersburg, FL
Jul. 8 – 10, 2012 R. J. Wronski Associates
Detroit, MI
Jun. 30 – July 3, 2012 The Association of Luxury Suite Directors
Minneapolis, MN
Jun. 6 – 8, 2012 NFL – League Meeting
Fort Lauderdale, FL
May 29 – 31, 2012 Willamalane Park and Recreation District
Springfield, OR
May 22 – 23, 2012 Johnson and Johnson
May 22 – 23, 2012 R. J. Wronski Associates
New Brunswick, NJ
May 20, 2012 City of Commerce City
Commerce City, CO
Mar. 30, 2012 City of Commerce City
Commerce City, CO
Mar. 14, 2012 City of Seattle / Seattle Parks and Recreation
Seattle, WA
Mar. 27 – 28, 2012 Tampa Convention Center
Tampa, FL
Mar. 23 – 26, 2012 Detroit Red Wings
Detroit, MI
Mar. 15 – 16, 2012 Florida Panthers
Fort Lauderdale, FL
Feb. 28, 2012 Boys and Girls Clubs
Atlanta, GA
Feb. 27 – 28, 2012 Mesa Parks and Recreation
Mesa, AZ
Feb 23, 2012 Kroc Community Centers Conference
Denver, CO
Feb. 14 – 15, 2012 Energize Your Imagination – Wisconsin Park & Recreation Association
Greendale, WI
Feb. 14-16, 2012 Presenter – Presenter, Association of Aquatics Professionals
Austin, TX
Feb. 3-5, 2012 Committee Co-Chair – 2012 National Speakers Association Conference
Plano, TX
Jan. 29 – Feb. 1, 2012 National Sports Forum
Oklahoma City, OK
Jan. 29, 2012 NFL – League Meeting
Oklahoma City, OK
Jan. 25, 2012 Dallas Cowboys
Dallas, TX
Jan. 14, 2012 National Speakers Association – Colorado
Denver, CO
Jan. 5 – 6, 2012 NHL – San Hose Sharks
San Jose, CA
Dec. 13, 2011 Webinar Presenter – 7 Star Service: Turn Every Customer into a Fan
Presented by Ruby Newell-Legner, Fan Experience Expert
4pm EDT, 3pm CDT, 2pm MDT, 1pm PDT (90 minutes)Presented by International Association of Venue Managers – Registration is open to anyone interested!
Phoenix, AZ
Dec 5-7, 2011 Attendee – National Speakers Association Elite Retreat
Key Biscayne, FL
Nov. 30 – Dec. 2, 2011 Athletic Business Conference
Orlando, FL
Nov. 30-Dec. 3, 2011 Presenter – Athletic Business Conference & Expo 2011
Orlando, FLWednesday, Nov. 30 – 1:30pm-4:30pm: Workshop Presenter – Supervisory Skills for Leadership Success
Thursday, Dec. 1 – 11:30am-1:00pm: Breakout Session – 7 Star Customer Service: Best Practices for Improving Customer Service
Friday, Dec. 2 – 10:15am-11:45am: Breakout Session – How to Build a Recognition Program for Your Staff
Nov. 15-16, 2011 Presenter – National Hockey League Service & Retention Workshop
Nashville, TNWednesday Nov. 16, 8:30 – 10:00am: 7 Star Service Transformation
Nov. 9-11, 2011 Consultant – Tampa Bay Lightning
Tampa, FL
Nov. 6-8, 2011 Presenter – 2011 Kampgrounds of America (KOA) Franchisee Annual Conference
Las Vegas, NVMonday, Nov. 7, 2:30am-3:45pm: Breakout Presenter – Understanding Our Customers & Their Loyalty
Tuesday, Nov. 8, 2:00pm-3:15pm: Breakout Presenter – Understanding Our Customers & Their Loyalty
Nov. 4, 2011 Campground Owners of New York (CONY)
Pittsford, NY
Nov. 3-5, 2011 Keynote Speaker and Presenter – Campground Owners of New York 48th Annual Exposition for the Outdoor Hospitality Industry
Niagara Falls, NYFriday, Nov. 4 – 10:30am Breakout Presenter – Secrets to Keeping Our Customers Happy!
Friday, Nov. 4 – 11:45am Keynote Speaker – 7 Star Customer Service
Oct. 16-22, 2011 Consultant – Tampa Bay Lightning
Tampa, FL
Oct. 15, 2011 Presenter – Canada Association of Professional Speakers
Calgary, Alberta, CACreating Systems to Put You Center Stage!
Oct. 12-13, 2011 Keynote Speaker – California Aquatic Management School 2011 Conference
Lake Tahoe, CAWednesday, Oct. 12 5:00pm-6:30pm: Keynote Speaker
Thursday, Oct. 13 9:00am – 11:45am: General Session
Oct. 12 – 13, 2011 Consumnes Community Services District
Elk Grove, CA
Oct. 10, 2011 Trainer – Town of Parker – Customer Service – Rule Enforcement Etiquette
Parker, CO
Oct. 4, 2011 Trainer – Shaw Conference Centre – Secrets to Keeping Our Customers Happy
Edmonton, Alberta, CA
Sep. 29, 2011 Cycle of Serviceâ„¢ – Tampa Bay Lightning
Tampa, FL
Sep. 27, 2011 Loyalty & Retention Sessions – Tampa Bay Lightning
Tampa, FL
Sept. 23, 2011 Cycle of Serviceâ„¢ – Tampa Bay Lightning
Tampa, FL
Sep. 23, 2011 Presenter – Colorado Municipal Clerks Association
32nd Annual Fall Master Municipal Clerks Academy
Boulder, COEncouraging Staff Development – The Performance Appraisal Process
Sep. 21, 2011 Let’s Play Sports, Inc.
Lone Tree, CO
Sep. 21, 2011 Trainer – Let’s Play Sports, Inc. – 7 Star Service
Denver, CO
Sep. 12-16, 2011 Consultant – Tampa Bay Lightning Sept. 16, 2011 – Cycle of Serviceâ„¢ Sept. 15, 2011 – Powerful Presentations Tampa, FL
Sep. 29, 2011 Cycle of Serviceâ„¢ – Tampa Bay Lightning
Tampa, FL
Aug. 29-Sep. 1, 2011 Consultant – Tampa Bay Lightning
Tampa, FL
Aug. 22, 2011 Powerful Presentations – Tampa Bay Lightning
Tampa, FL
Cycle of Serviceâ„¢ – Tampa Bay Lightning
Tampa, FL
Aug. 19-21, 2011 Attendee – Walter Bond’s “Who Said Talk is Cheap?” Celebrity Sports Figures Speaker Training Camp
Palm Beach Gardens, FL
Aug. 18-24, 2011 Consultant – Tampa Bay Lightning
Tampa, FL
Aug. 12, 2011 Trainer – Ray and Joan Kroc Corps Community Center
Green Bay, WI8:30am – 11:30am: Supervisory Skills for Success
1:00pm – 4:00pm: Secrets to Keeping Our Customers Happy!
Aug. 4-10, 2011 Trainer and Consultant – Spurs Sports & Entertainment
San Antonio, TXAugust 5-8: Training: Train the Trainer Series
August 9: Training: Cycles of ServiceTM
Jul. 27-Aug. 3, 2011 Attendee, Presenter and Moderator – 2011 National Speakers Association Convention
Anaheim, CASaturday, July 30: Presenter – NSA Foundation Seminar
Sunday, July 31 – 2:00pm-4:00pm: Moderator- Sports Celebrity Speaker Session
Jul. 26, 2011 Session Presenter – International Association of Venue Managers VenueConnect 86th Annual Conference & Trade Show
Phoenix, AZSession B – 10:45am-12:00pm: 7 Star Service: Turn Every Customer into a Fan
Jul. 11, 2011 International Association of Venue Managers
Coppell, TX
Jul. 10-13, 2011 Trainer – General Electric Information Management Leadership Program
Detroit, MI
Jun. 30-July 1, 2011 Trainer – Tampa Bay Lightning
Tampa, FL
Thursday, June 30 – 7 Star Service
Friday, July 1 – Powerful Presentations
Jun. 28, 2011 Moderator – ALSD Executive Retreat Association of Luxury Suite Directors Conference – LA Live
Los Angeles, CA
Jun. 22, 2011 FREE Webinar with Ruby “7 Reasons Your Customer Service Ratings Aren’t Perfect”
Click here to watch the replay
Jun. 14-16, 2011 Consulting – Spurs Sports & Entertainment
San Antonio, TX
June 14 – 7 Star Service Training
June 15 & 16 – Cycles of Service TrainingTM
July 10 – 12, 2011 RJ Wronski Assoc
Detroit, MI
Jun. 10-11, 2011 Presenter – National Speakers Association – Carolinas
Charlotte, NC
May 16-18, 2011 Attendee SANG Event
Hollywood, CA
May 3-4, 2011 National Speakers Association Conference 2012 – Planning
Plano, TX
Apr. 25-26, 2011 Consulting – Tampa Bay Lightning
St. Pete Times Forum, Tampa, FL
Apr. 20-22, 2011 Consulting – Onboarding Process
Training – Facilitating Collaborative & Productive Meetings
Spurs Sports & Entertainment, San Antonio, TX
Apr. 11-13, 2011 Trainer – Menchie’s Franchisee Training
Encino, CA
Apr. 1-3, 2011 Attending CSP/CPAE Summit – National Speakers Association
Dallas, TX
Mar. 28, 2011 Facilitation – Citizen Group – City of Commerce City
Commerce City, CO
Mar. 7, 2011 City of Fruita
Fruita, CO
Mar. 7-8, 2011 Somerset County Park Commission
North Branch, NJ
Mar. 7-8, 2011 New Jersey Recreation & Parks Assoc.
North Branch, NJ
Mar. 6-9, 2011 Keynote & Workshop Presenter – New Jersey Park and Recreation Association 2011 Conference
Atlantic City, NJMon. Mar. 7 from 1:00-2:00 pm Keynote Reflections in the Rear View Mirror: Study Your Past to Create Your FutureMon. Mar. 7 from 2:15 – 3:45 pm Workshop 7 Star Customer Service: Starting at the Top to Impact the Bottom Line

Tues. Mar. 8 from 8:45 – 10:00 am Workshop Understanding and Dealing with Change

Feb. 25, 2011 Presenter – Colorado Speakers Academy
Denver, CO
Feb. 18-20, 2011 Presenter, National Speakers Association UnConference
Atlanta, GA
Feb. 6-10, 2011 Attending Annual Stadium Managers Association Seminar
Huntington Beach, CA
Jan.31- Feb 2, 2011 Workshop Presenter – National Sports Forum
“The Elephant in the Room: Leading your Team in an Atmosphere of Labor Uncertainty”
Louisville, KY
Jan. 7-8, 2011 Training for new facility opening – Fruita Community Center
Fruita, CO
Dec. 21 -22, 2010 Trainer – Ferrari World Abu Dhabi
Abu Dhabi, UAETuesday & Wednesday, Dec. 21 & 22 from 9:15-11:00 am Secrets to Keeping our Guests HappyTuesday & Wednesday, Dec. 21 & 22 from 2:00-6:00 pm Management Skills for Success
Dec. 18-19, 2010 Trainer – Wild Wadi Water Park, Jumeirah Group
Dubai, United Arab Emirates
Dec. 15, 2010 Workshop Presenter – Spectra Logic Corporation
Boulder, CO
Dec. 9-10, 2010 Consulting on Fan Experience Initiative – Spurs Sports & Entertainment
San Antonio, TX
Dec. 14, 2010 Kroc Center-Grand Rapids
Grand Rapids, MI
Dec. 1 – 4, 2010 Workshop Presenter at Athletic Business Conference + Expo
San Diego Convention Center
San Diego, CAThursday, Dec. 2 from 8:00-9:30 a.m. Employee Engagement: The Lasting Effect of a Positive Onboarding ProcessFriday, Dec. 3 from 8:00-9:30 a.m. How to Run a Successful Meeting

Friday, Dec. 3 from 4:00-5:30 p.m. Reenergizing Employees by Redefining Organizational Values

Dec.1, 2010 Kroc Center
Grand Rapids, MI
Dec., 2010 Homewood Flossmoor Park District
Nov. 30, 2010 Workshop Presenter – at Kroc Center Conference
The Salvation Army Ray and Joan Kroc Corps Community Center
San Diego, CAWednesday, Dec. 1 from 3:30-4:30 pm – Convenient, Customized, Community-Oriented and Cool: Meeting the Needs of the Younger GenerationWednesday, Dec. 1 from 4:45-5:45 pm – Creating a Customer Service Culture: Helping your Frontline Shine
Nov. 15-16, 2010 Presenter – International Association of Amusement Parks and Attractions Expo 2010
Orange County Convention Center
Orlando, FLNov. 15 4:00 pm – 5:15 pm
7 Star Customer Service: Starting at the Top to Impact the Bottom Line
Nov. 16 12:00pm – 2:00pm
Coaching Your Staff: Motivating Your Team to High Performance
Nov. 9-10, 2010 Explore the Opportunities Together – KOA Franchisee Service
Billings, MT
Nov. 9-10, 2010 Keynote & Workshop Presenter for KOA 2010 Franchisee Convention- Get in on the Action!
Savannah, GATuesday Nov. 9 Keynote Take Action-Make a connection!Tuesday Nov. 9 Workshops Dealing with Upset Kampers

Wednesday Nov. 10 Keynote Work Kampers University

Wednesday Nov. 10 Workshop Dealing with and Upset Kampers

Nov. 1 – 4, 2010 Consulting on Fan Experience Initiative- Spurs Sports & Entertainment
San Antonio, TX
Oct. 25, 2010 Trainer – Iowa Event Center/Wells Fargo Arena
Des Moines, IA
Oct. 24, 2010 Secret Shopping – The Eagles Concert – Iowa Event Center/Wells Fargo Arena
Des Moines, IA
Oct. 17-21, 2010 Consulting – Spurs Sports & Entertainment
San Antonio, TX
Oct. 14, 2010 Trainer – Kroc Center Grand Rapids, MI
Oct. 6-10, 2010 Presenter – World Waterpark Association Annual Conference
San Antonio, TX
Sep. 27-30, 2010 Consulting – Spurs Sports & Entertainment & Contracted Partners
San Antonio, TX
Sep. 23 – 24, 2010 Special District Association
Denver, CO
Sep. 22-25, 2010 Keynote and Breakout Presenter – Special District Association Annual Conference, Keystone, CO
Sep. 20, 2010 Presenter – NBA League Office – Account Managers
New York City, NY
Sep. 2-4, 2010 Presenter for Arizona Parks and Recreation Association Annual Conference
Scottsdale, AZ
Aug. 30, 2010 Workshop Presenter – Spurs Sports & Entertainment Executive Team
San Antonio, TX
Aug. 24, 2010 Synergy Life
CO
Aug. 24, 2010 Presenter for Cherry Creek Chamber of Commerce Business Success Series
Denver, CO
Aug. 16-18, 2010 Consulting / Secret Shopping – Spurs Sports & Entertainment, WNBA Silver Stars
San Antonio, TX
Aug. 9-10, 2010 Trainer – Kaleidoscope Before and After School Programs Denver Public Schools
Denver, CO
Aug. 2-4, 2010 Attending NCS4 Conference
New Orleans, LA
Jul. 22, 2010 Presenter – Teleconference for the
Medical Fitness Association
“Understanding Your Cycles of ServiceTM
2:00 p.m.– 3:00 p.m. Eastern
(1 p.m. Central, Noon Mountain, 11 a.m. Pacific)
Register here
Online
Jul. 15-20, 2010 Attending and Main Stage Presenter for the National Speakers Association Annual Conference
Orlando, FL
Jul. 11-13, 2010 Presenter for General Electric Information Managment Leadership Program,
Detroit, MI
Jul. 9, 2010 Cycle of Service – Town of Parker
Parker, CO
Jun. 27-30, 2010 Presenter for Association for Luxury Suite Directors Annual Conference
New York, NYWed., June 30 1:00-2:30pm – Panel Presenter
Selecting, Staffing and Schooling: Your Venue’s GuideWed., June 30 3:45-5:00pm – Presenter with Scott Bowman
VP Season Ticket Services and Operations, Orlando Magic
“Building Loyalty & Retention to Drive Premium Sales” a case study of our work to move the Orlando Magic to the second strongest season ticket holder base in the NBA.
Jun.24, 2010 FREE Webinar with Ruby
“Rule Enforcement Etiquette to Promote a Positive Guest Experience”
Click to Register for FREE Webinar
Jun.e 9-11, 2010 Presenting “Enhancing the Fan Experience” for the NFL Security Training Seminar
Chicago, IL
May 25, 2010 Attending Sports 2.0 VIP Summit
Chicago, IL
May 17-19, 2010 Consulting and Webinar with Primrose Schools
Atlanta, GA
May 11, 2010 Profiting from Birthday Parties and Celebrations Webinar – Ruby will interview Sheryl Bindelglass
Register Here
May 5, 2010 Raising the Bar in Guest Relations Webinar with World Waterpark Association
Register Here
Apr. 30, 2010 Primrose Schools
Acworth, GA
Apr. 29, 2010 Campbell County Recreation Department
Gillette, WY
Apr. 28-30, 2010 Presenter for Primrose Schools Annual Franchise Conference
Orlando, FL
Apr. 27, 2010 Customer Service Training, Town of Windsor
Windsor, CO
Apr. 15, 2010 Consulting with Primrose Schools
Atlanta, GA
Mar. 29, 2010 Customer Service Workshop Presenter, City of Commerce City Parks and Recreation Department, Bison Grille
Commerce City, CO
Mar. 25, 2010 Consulting with Primrose Schools
Atlanta, GA
Mar. 23, 2010 Webinar Presenter – Powerful Presentation Skills – Your Delivery
Register Here
Mar. 22, 2010 Peterson AFB Services / Combat Support & Comm. Service
Peterson AFB, CO
Mar. 18, 2010 Roundtable Workshop on Internal Communication and Marketing – Downers Grove Park District
Downers Grove, IL
Mar. 18, 2010 Staff Trainer for New Facility Opening, Campbell County Parks and Recreation
Gillette, WY
Mar. 10, 2010 Cycle of Service
Commerce City, CO
Mar. 10, 2010 Cycles of ServiceTM Workshop Presenter, Salon Forum Hair Salon
Littleton, CO
Mar. 10, 2010 Facilitator, Town of Parker Parks and Recreation Department
Parker, CO
Mar. 10, 2010 Town of Parker
Parker, CO
Mar. 09, 2010 Webinar Presenter – 2010 Powerful Presentation Skills – Your Speech
Register Here
Mar. 7, 2010 Saf-T-Swim, Inc.
Coram, NY
Mar. 5, 2010 Dolphin Swim Club
Loves Park, IL
Mar. 1, 2010 Chico Area Recreation and Park District
Chico, CA
Feb. 26, 2010 Presenter, CampExperienceTM Power, Purpose & Profit. Workshop
Cielo at Castle Pines, Castle Rock, CO Register Here
Feb. 25, 2010 Cycles of ServiceTM Workshop Presenter, Peterson Air Force Base
Colorado Springs, CO
Feb. 23, 2010 Webinar Presenter – 2010 Powerful Presentation Skills – Your Audience
Register Here
Feb. 11-13, 2010 Attended 2010 Olympics
Vancouver, Canada
Feb. 7-10, 2010 Attended Stadium Managers Association Seminar, Renaissance Orlando SeaWorld
Orlando, FL
Jan. 31 – Feb. 3, 2010 United States Swim School Association
Fountain Hills, AZ
Jan. 29 – Feb. 04, 2010 Cycles of ServiceTM Workshop onboard a Caribbean Cruise with the United States Swim School Association
Royal Carribean Navigator of the Seas
Jan. 28, 2010 Powerful Presentation Skills Webinar
Online Webinar – Register Here
Dec. 14, 2009 Trainer- Massachusetts Convention Center, “Secrets to Keeping Our Customers Happy”
Boston, MA
Dec. 10-12, 2009 Keynote Speaker – IFX 2009 Annual Convention,
“Using Seven Star Customer Service to Launch Your Brand in 2010”
San Diego, CA
Dec. 7 – 8, 2009 Presenter-Orlando Magic, “Skills Coaching for Relocation”
Orlando, FL
Dec. 05, 2009 Presenter – Athletic Business Conference & Expo, “Succession Planning: Developing Tomorrow’s Leaders Today
Orlando, FL
Dec. 04, 2009 Session Moderator – Athletic Business Conference & Expo, “CONNECT: Sharing Your Best Management and Leadership Strategies and Questions”
Orlando, FL
Dec. 03, 2009 Presenter – Athletic Business Conference & Expo, “Leadership Strategies: What You Need to Know to Take Your Organization to the Next Level”, Orlando
Orlando, FL
Dec. 02, 2009 Pre-Conference Workshop Presenter – Athletic Business Conference & Expo, “Talent Management: How to Attract, Hire, Reward, Motivate and Train the Very Best People”
Orlando, FL
Nov. 28, 2009 Trainer-Golden State Warriors-Supervisory Training
Oakland, CA
Nov. 20, 2009 Keynote Speaker – KOA 2009 Annual Convention, “Exploring the Front Desk Experience: Part One”
Houston, TX
Nov. 20, 2009 Workshop Presenter – KOA 2009 Annual Convention, “Exploring the Front Desk Experience: Part Two”
Houston, TX
Nov. 18, 2009 Presenter-Major League Baseball, “Understanding, Preventing, and Diffusing Fan Violence”
New York, NY
Nov. 14, 2009 Attending conference-IAAPA
Las Vegas, NV
Nov. 13, 2009 Presenter – Programming Our World Workshop hosted by Michigan Recreation & Parks Association,
“Talent Management: How to Attract, Hire, Motivate, and Train the Very Best People”
Warren, MI
Nov. 09, 2009 Hope and Help Center
Winter Park, FL
Nov. 09, 2009 Trainer- Relocation Training for the Orlando Magic
Orlando, FL
Nov. 06, 2009 Keynote Speaker – Colorado Association of Fairs and Shows,
“Seven Star Customer Service: Give ’em a Reason to Come Back”
Colorado Springs, CO
Oct. 22, 2009 Trainer, Portland Parks & Recreation, “Secrets to Keeping Our Customers Happy” and “Supervisory Skills for Success”
Portland, OR
Oct. 21, 2009 Trainer, Tualatin Hills Park & Recreation District, “Secrets to Keeping Our Customers Happy”
Beaverton, OR
Oct. 15-16, 2009 Presenter, National Recreation and Park Association Congress, “Secrets to Keeping our Customers Happy”
Salt Lake City, UT
Oct. 15-16, 2009 NRPA (National Recreation & Park Assoc.)
Ashburn, VA
Oct. 15, 2009 Presenter, National Recreation and Park Association Congress, “Seven Star Customer Service: Starting at the Top to Impact the Bottom Line”
Salt Lake City, UT
Oct. 14, 2009 Keynote Speaker, US Swim School Association Annual Conference, “Reflections in the Rearview Mirror”
San Diego, CA
Facilitator, US Swim School Association Annual Conference, “Breakout for Champions Club” luncheon
San Diego, CA
Oct. 13, 2009 Presenter, US Swim School Association Annual Conference, “Stay Cool: Create Ongoing Opportunities to Love Your Customers, Your Job and Your Teammates”
San Diego, CA
Oct. 02-05, 2009 Trainer, Staff Training, Golden State Warriors
Oakland, CA
Sep. 28, 2009 Trainer – Orlando Magic and Amway Arena Game Night Staff Training
Orlando, FL
Sep. 24, 2009 Trainer – Orlando Magic and Amway Arena, “Supervisory Skills for Success”
Orlando, FL
Sep. 24, 2009 Trainer – Orlando Magic and Amway Arena, “Proper Etiquette for Rule Enforcement”
Orlando, FL
Sep. 23, 2009 Facilitator – Orlando Magic Seat Relocation Strategy Session
Orlando, FL
Sep. 23 – 24, 2009 Hope and Help Center>br />Winter Park, FL
Sep. 17, 2009 Trainer – “Loyalty & Retention: Building Relationships & Trust with each Season Ticket Holder Phase II” Session for Orlando Magic Business Season Ticket Holders Department
Orlando, FL
Sep. 2, 2009 Trainer – “Raise the Bar in Guest Relations” presented to Amway Arena Contracted Partners
Orlando, FL
Sep. 2, 2009 Trainer – “Time Tactics to Make You Successful” Orlando Magic
Orlando, FL
Aug. 23-24, 2009 Presenter – Oreck Franchise Services, LLC Annual Franchisee Convention
Nashville, TN
Aug. 20, 2009 Trainer – “Loyalty & Retention: Building Relationships & Trust with each Season Ticket Holder Phase I” Session for Orlando Magic Season Ticket Holders Department,
Orlando, FL
Jul. 24-28, 2009 Attending Conference, International Association of Assembly Managers
Boston, MA
Jul. 18-21, 2009 Attending Conference, National Speakers Association
Phoenix, AZ
Jul. 12-14, 2009 Trainer – General Electric Information Management Leadership Program
Danbury, CT
Jul. 8, 2009 Trainer, Town of Parker
Parker, CO
Jul. 3-6, 2009 Attending workshop
Vancouver, British Columbia, Canada
Jun. 30 – July 1, 2009 ALSD
Cincinnati, OH
Jun. 29 – Jul. 2, 2009 Speaker and Moderator, Association of Luxury Suite Directors Conference
Dallas, TX
June 20-22, 2009 Secret Shopping and Workshop Presenter – Rushmore Plaza Civic Center
Rapid City, SD
Jun. 17, 2009 Trails Recreation Center
Centennial, CO
Jun. 10, 2009 Rock Island Arsenal MWR
Rock Island, IL
Jun..4, 2009 Presenter, Colorado Rural Electric Association, Office Excellence Conference
Westminster, CO
June 3, 2009 Webinar with Ruby, 11 am MDT – Enhancing the Fan Experience: Making Your Tickets Worth More than the Price of Admission
Online – Register Here
May 28, 2009 Webinar Presenter – IFX presents FREE webinar for Franchise Owners – Seven Star Customer Service
Online Webinar
May 28, 2009 Speaker – Denver Women’s Franchise Event
Denver, CO
May 21, 2009 Channahon Park District
Channahon, IL
May 15, 2009 Presenter, Urban County Leadership Conference
South Padre Island, TX
May 15, 2009 City of Hidalgo
Hidalgo, TX
May 13, 2009 Keynote and Workshop Presenter – County of Los Angeles Parks and Recreation Department
Arcadia, CA
May 10, 2009 HDI
Dubai
May 6-7, 2009 Trainer, Dreamland Aqua Park,
Um Al Quwain, United Arab Emirates
May 04, 2009 High Tech High Touch Solutions, Inc.
Woodinville, WA
May 04, 2009 Presenter, 8th Annual Government Customer Support Conference and Expo 2009
Alexandria, VA
Apr. 20, 2009 Webinar Presenter – IFX presents FREE webinar for Franchise Owners – Seven Star Customer Service
Online Webinar
Apr. 16, 2009 Webinar with Ruby, 11 am MDT – Supervisory Skills for Success, Click Here
Apr. 09, 2009 Webinar with Ruby, 11 am MDT – How to Develop an Effective Employee Training Program, Click Here
Apr. 02, 2009 Webinar with Ruby, 11 am MDT – How to Select Great Employees!, Click Here
Mar. 31, 2009 MKJ Marketing
Largo, FL
Mar. 30, 2009 Keynote Presenter, Preferred Funeral Directors International Conference
Palm Springs, FL
Mar. 25, 2009 Trainer, Fort Knox Army MWR
Fort Knox, KY
Mar. 12, 2009 Customer Service Webinar Presenter, International Association of Airport Duty Free Stores (translated in Spanish)
Mar. 10, 2009 F.R.E.E. Webinar – Raising the Bar in Guest Relations, 11:00am MST
Register here
Feb. 25, 2009 Trainer, Town of Parker
Parker, CO
Feb. 7, 2009 National Speakers Association of Colorado, Colorado Speakers University
Denver, CO
Feb. 5-6, 2009 Trainer, City of Hidalgo Department Heads and City Council
Hidalgo, TX
Jan. 26, 2009 Presenter, National Sports Forum, The Renaissance Glendale Hotel
Glendale, AZ
Jan. 21, 2009 Trainer, San Jose State Event Center Arena
San Jose, CA
Jan. 20, 2009 Trainer – City of San Ramon
San Ramon, CA
Jan. 12-15, 2009 Trainer – Orlando Magic Customer Relationship Management Program
Orlando, FL
Jan. 06, 2009 Webinar – How to Attract and Select Great Employees 1:00 pm Eastern / 10:00 am Pacific. Register here
Dec. 15 – 18, 2008 Trainer – Orlando Magic Customer Relationship Management Program
Orlando, FL
Dec. 10, 2008 Trainer – Town of Parker
Parker, CO
Dec. 09, 2008 Webinar – Time Tactics to Make You More Successful 1:00 pm Eastern / 10:00 am Pacific. Register here
Dec. 3-6, 2008 Presenter, Athletic Business Conference & Expo
San Antonio, TX
Dec. 2, 2008 Trainer, HQ AF Services Agency, Family Member Programs Division
San Antonio, TX
Nov. 24-25, 2008 Presenter, Connecticut Recreation and Parks Association, Mohegan Sun Hotel and Conference Center
Uncasville, CT
Nov. 19, 2008 Presenter, National Marketing Institute, National Intramural-Recreational Sports Association
Hilton Head, SC
Nov. 19, 2008 NIRSA – National Intramural Recreational Sports Association
Corvalis, OR
Nov. 13, 2008 Webinar – Dealing with Upset Customers 1:00 pm Eastern / 10:00 am Pacific.
Register here
Nov. 12, 2008 Trainer, Trails Recreation Center
Centennial, CO
Nov. 9-10, 2008 Presenter, IPRA Professional Development School, Eagle Creek Resort
Findlay, IL
Nov. 5, 2008 Presenter, Wisconsin Park and Recreation Association Annual Conference
LaCrosse, WI
Oct. 28-30, 2008 Trainer, Grand Re-Opening of the Intrepid Sea, Air & Space Museum
New York City, NY
Oct. 22-23, 2008 Presenter, Arlington County
Arlington, VA
Oct. 14, 2008 HQ Air Forces Services Agency/HQ AFSVA/SVPACC
San Antonio, TX
Oct. 14-18, 2008 Presenter, National Recreation and Park Association Annual Congress
Ruby’s session: Seven Star Customer Service on Thursday 10/16/2008 2:00 PM to 3:15 PM
Baltimore, MD
Oct. 14, 2008 Trainer, HQ Air Forces Services Agency/HQ AFSVA/SVPAC
Ruby’s session: Seven Star Customer Service on Thursday 10/16/2008 2:00 PM to 3:15 PM
Baltimore, MD
Oct. 2 – 3, 2008 Orlando Magic, Cycle of Service / CRM Training
Orlando, FL
Oct. 2008 World Waterpark Association
Dells, WI
Sep. 29, 2008 Trainer, Ottawa Senators Hockey / Scotiabank Place
Ottawa, Ontario, Canada
Sep. 27-29, 2008 Ottawa Senators Hockey / Scotiabank Place
Kanata, ON, Canada
Sep. 27, 2008 Secret Shopper, Ottawa Senators Hockey / Scotiabank Place
Ottawa, Ontario, Canada
Sep. 25, 2008 City of Coronado
Coronado, CA
Sep. 24, 2008 Trainer, Magic University, Orlando Magic
Orlando, FL
Sep. 24, 2008 Edmonton Oilers / Rexall Place / Northlands
Edmonton, AB, Canada
Sep. 19, 2008 Presenter, Annual Alumni Training, Sit Means Sit Dog Training
Westminster, CO
Sept. 19, 2008 Wiersma Experience Marketing
Englewood, CO
Sep. 17-19, 2008 Presenter, CampExperience, Copper Mountain Resort, CO
Sept. 14, 2008 Presenter, CampExperience, Copper Mountain Resort, CO
Sep. 14, 2008 The Skate School LLC
Geneva, IL
Sep. 10-11, 2008 Trainer, Train the Trainer program, Orlando Magic
Orlando, FL
Sep. 9, 2008 Trainer, Presentation Skills, Orlando Magic
Orlando, FL
Sep. 6, 2008 Presenter, New Frontiers Bank
Denver, CO
Sep. 4, 2008 Presenter, Cycle of Service Meeting, Orlando Magic
Orlando, FL
Aug. 27, 2008 Secret Shopper, US Open
Flushing, NY
Aug. 26, 2008 Family Soldier Action Plan Training Symposium
Alexandria, VA
Aug. 26, 2008 Presenter, US Army Family and Morale, Welfare and Recreation Command, Family Soldier Action Plan Training Symposium
Louisville, KY
Aug. 19, 2008 Presenter, Cycle of Service Leadership Presentation Orlando Magic
Orlando, FL
Aug. 17, 2008 Trainer, USTA Billie Jean King National Tennis Center
Flushing, NY
Aug. 14 – 16, 2008 Trainer, USTA Billie Jean King National Tennis Center
Flushing, NY
Aug. 12, 2008 Cycle of Service Facilitation
Town of Parker, Parker, CO
Jul. 30, 2008 Trainer, Pleasant Valley Recreation and Park District
Camarillo, CA
July 28 – 29, 2008 Trainer, Pleasant Valley Recreation and Park District
Camarillo, CA
July 27-28, 2008 How Effective Leaders Communicate NAC – National Association of Concessionaires
Chicago, IL
Jul. 25, 2008 Cherry Creek School District Food and Nutrition Services
Centennial, CO
Jul. 25, 2008 Trainer, Cherry Creek School District Food and Nutrition Services
Aurora, CO
Jul. 21-23, 2008 Cycle of Service Facilitation, Orlando Magic
Orlando, FL
Jul. 16-18, 2008 Train the Trainer program, Orlando Magic
Orlando, FL
Jul. 14-15, 2008 Trainer, Columbus Zoo and Aquarium
Columbus, OH
Jul. 10, 2008 USTA Billie Jean King National Tennis Center
Flushing, NY
Jul. 6-8, 2008 Trainer – General Electric Information Management Leadership Program
Danbury, CT
June 30, 2008 The Association of Luxury Suite Directors
Miami FL
Jun. 28-Jul. 2, 2008 Presenter, Association of Luxury Suite Directors
Miami Beach, FL
Jun. 23-25, 2008 Cycle of Service Facilitation, Orlando Magic
Orlando, FL
Jun. 11-12, 2008 Trainer, USTA Billie Jean King National Tennis Center
Flushing, NY
Jun. 9, 2008 Institute for International Research
New York, NY
Jun. 9, 2008 Presenter, Institute for International Research, Customer Care & Services Forum
Las Vegas, NV
Jun. 5, 2008 Promoting Positive Customer Service
Denver, CO
Jun. 5, 2008 Presenter, Colorado Electric Educational Institute
Westminster, CO
May 24, 2008 Presenter, Urban County Leadership Conference
South Padre Island, TX
May 23, 2008 Training, Dodge Arena TMFC
Hidalgo, TX
May 9, 2008 Presenter, National Speakers Association, Colorado Chapter
Denver, CO
May 6-7, 2008 Trainer, Town of Parker, CO
Apr. 26-28, 2008 Trainer, Wild Wadi Water Park, Jumeirah Group
Dubai, United Arab Emirates
Apr. 22-23, 2008 Presenter, World Waterpark Association Middle Eastern Symposium in Conjunction with Dubai Entertainment, Amusement & Leisure Show
Dubai, United Arab Emirates
Apr. 18, 2008 Presenter, Second Annual Women in Coaching Retreat
Colorado Springs, CO
Apr. 11-13, 2008 Trainer, Arlington County, VA
Arlington, VA
Apr. 3, 2008 Rolling Meadows Park District
Rolling Meadows, IL
Mar. 28, 2008 Trainer, Winnipeg Football Club
Winnipeg, Manitoba, Canada
Mar. 26, 2008 Institute for International Research
New York, NY
Mar. 26, 2008 Presenter, Celebrating Customer Service Excellence conference hosted by the Institute for International Research
Orlando, FL
Mar. 21, 2008 Presenter, Town of Parker Director’s Retreat
Parker, CO
Mar. 20, 2008 Trainer, Town of Timnath, Colorado
Timnath, CO
Mar. 18, 2008 Trainer, Webinar with Ruby Seven Reasons your Customer Service Ratingsaren’t Perfect. Register here
Mar. 14, 2008 Trainer, Arapahoe Community College
Littleton, CO
Mar. 10, 2008 Trainer, South Suburban Parks and Recreation District
Littleton, CO
Feb. 29, 2008 Presenter, California Park & Recreation Society Annual Conference
Long Beach, CA
Feb. 29, 2008 Facing the Challenge of Challenging Employees California Park & Recreation Society
Sacramento, CA
Feb. 28, 2008 Keynote and Breakout Presenter, 2008 Recreation Connections Manitoba Annual Provincial Conference
Winnipeg, Manitoba, Canada
Feb. 18, 2008 Trainer, Bernalillo County Parks and Recreation, NM
Albuquerque, NM
Feb. 06, 2008 Presenter, World Waterpark Association, North American Spring Symposium
Wisconsin Dells, WI
Feb. 02, 2008 Trainer, Town of Parker, CO
Parker, CO
Jan. 30-Feb. 2, 2008 Trainer, Town of Parker, CO
Parker, CO
Jan. 26 – 28, 2008 National Sports Forum
Saginaw, MI
Jan. 20, 2008 Trainer, Qwest Center
Omaha, NE
Jan. 13 – 15, 2008 Trainer – General Electric Information Management Leadership Program
Danbury, CT
Jan. 9-10, 2008 Leadership Strategies for Success, a Workshop hosted by New York State Recreation and Park Society Download Registration Form Here (pdf)
Event open to the public
Westchester (1/9/08)Long Island (1/10/08)
Jan. 4, 2008 Trainer, Eastern Rio Blanco Metropolitan Recreation & Park District, Meeker Recreation Center at Paintbrush Park Grand Opening
Meeker, CO
Dec. 19, 2007 Trainer, Supervisory Skills for Success, Sky Ridge Medical Center
Lone Tree, CO
Dec. 17, 2007 Trainer, Arapahoe County Department of Human Services
Aurora, CO
Dec. 12, 2007 Trainer, City of Durango Parks and Recreation Department
Durango, CO
Dec. 10, 2007 Trainer, Morris County Parks Commission
Morristown, NJ
Dec. 7, 2007 Skokie Park District
Skokie, IL
Dec. 3-7, 2007 Leadership Strategies for Success, a Workshop hosted by New York State Recreation and Park Society
Event open to the public
Buffalo (12/3/07)Rochester (12/4/07)Syracuse (12/5/07)

Capital Region (12/6/07)

Hudson Valley (12/7/07)

Dec. 1, 2007 Consultation, Cypress Gardens Adventure Park
Winter Haven, FL
Nov. 28 – Nov. 30, 2007 Presenter, Athletic Business Conference & Expo
Orlando, FL
Nov. 12, 2007 Winfield Park District
Winfield, IL
Nov. 12-15, 2007 Presenter – International Association of Amusement Parks and Attractions Expo 2007
Orlando, FL
Nov. 12: 4:30 pm – 5:45 pm Understanding and Dealing with ChangeNov. 15: 8:30am – 5:45 pm Guest Relations for the Attractions Industry
Nov. 7, 2007 Trainer, West Shore Parks and Recreation and the Greater Victoria Recreation Departments
Victoria, British Columbia, Canada
Nov. 1, 2007 Keynote Presenter, Texas Civic Center Association
Galveston, TX
Oct. 25, 2007 Newton Recreation Commission
Newton, KS
Oct. 25, 2007 Presenter, World Water Park Association 27th Annual Symposium & Tradeshow
Palm Springs, CA
Oct. 17, 2007 Trainer, Town of Windsor, CO
Windsor, CO
Oct. 12, 2007 Trainer, Collinsville Area Recreation District
Collinsville, IL
Oct. 8 – 9, 2007 Trainer, Ski Liberty – Liberty Mountain Resort and Conference Center
Fairfield, PA
Oct. 6, 2007 Presenter, USA Local Swim Committee Swimposium & House of Delegates Meeting
Indianapolis, IN
Oct. 3, 2007 Colorado Parks & Recreation Association
Wheat Ridge, CO
Oct. 2 – 4, 2007 Presenter, Colorado Parks & Recreation Association
Snowmass, CO
Sept. 28, 2007 Keynote & Breakout Presenter, International Association of Assembly Managers – International Convention Center Conference
Boston, MA
Sept. 24, 2007 Trainer – Rexall Place
Edmonton, Alberta, Canada
Sept. 21, 2007 MRPA Leadership Academy
Rochester, MI
Sept. 21, 2007 Full Day Leadership Workshop Trainer, Michigan Recreation & Park Association Leadership Academy
Troy, MI
Sept. 19 – 20, 2007 Trainer, City of Plymouth & City of Northville
Plymouth, MI
Sept. 13, 2007 Keynote Presenter, National Recreation & Park Association – Reitz Marketing and Revenue Sources Management School
San Diego, CA
Sept. 5, 2007 Trainer, Arapahoe County
Littleton, CO
Aug. 28, 2007 Trainer, Lone Tree Family Practice
Lone Tree, CO
Aug. 2 – 4, 2007 Guest Relations Staff Training, Arrowhead Stadium
Kansas City, MO
Aug. 3, 2007 Session open to the public: hosted by The Pavilion at Arrowhead Stadium
Register for Ruby’s training session – Leadership Strategies: Things you Must Know to Survive
Kansas City, MO
Jul. 24, 2007 Trainer/Presenter Sky Ridge Medical Center
Lone Tree, CO
Jul. 17, 2007 F.r.e.e. Webinar with Ruby at 10am MDT, Noon EDT, 11am CDT, 9am PDT.
“How to Create an Awesome Orientation Training Program for Staff and Volunteers”
Register here
Online
Jul. 13, 2007 Trainer, BC Place Stadium annual full time and event staff training
Vancouver, British Columbia
Jul. 8-10, 2007 Trainer – General Electric Information Management Leadership Program
Danbury, CT
Jun. 26, 2007 The Association of Luxury Suite Directors
Houston, TX
Jun. 26-27, 2007 Presenter – Association of Luxury Suite Directors Annual Conference, Gainey Ranch
Scottsdale, AZ
Jun. 21, 2007 Trainer/Presenter Sky Ridge Medical Center, Mystery Shopping and Directors Retreat
Lone Tree, CO
Jun. 19, 2007 Ohio Parks and Recreation Association
Cincinnati, OH
Jun. 19, 2007 Trainer, City of Fairfield, OH and Anderson Park District
Fairfield, OH
Jun. 18, 2007 Trainer, The Toledo Zoo
Toledo, OH
Jun. 16, 2007 US Indoor Soccer Association
Arlington, VA
Jun. 16, 2007 Presenter, US Indoor Soccer Association Facility Operators Conference and Trade Show
Denver, CO
Jun. 14, 2007 Trainer, Langley Air Force Base, Family Member Programs
Langley, VA
Jun. 2-6, 2007 Presenter – International Federation for Professional Speakers Global Summit
Dubai, United Arab Emirates
May 30, 2007 Webinar with Ruby – “How to Create an Awesome Orientation Training Program for Staff and Volunteers”
Online – Register Here
May 23, 2007 Six Flags, Inc.
Grand Prairie, TX
May 23, 2007 Orientation Observation and Coaching – Six Flags Great America
Chicago, IL
May 22, 2007 Trainer, Daytona Beach Community College
Daytona Beach, FL
May 20, 2007 Trainer, City and County of Broomfield Recreation Services Department
Broomfield, CO
May 15, 2007 Trainer, South Suburban Parks and Recreation District
Littleton, CO
May 11, 2007 City of Nixa Parks & Recreation
Nixa, MO
May 2, 2007 Trainer, American Water Works Association
Denver, CO
May, 2007 South Suburban Parks & Recreation
Littleton, CO
April 25, 2007 Trainer, American Camp Association / Rocky Mountain Section
Denver, CO
April 10-13, 2007 Presenter, 2007 Maryland Recreation and Parks Association Annual Conference
Ocean City, MD
Apr. 11 – 12, 2007 City of Gaithersburg,Dept. of Parks, Rec. & Culture
Gaithersburg, MD
April 2, 2007 Community Alcohol and Drug Education Team Workshops
Caribou, ME
March 28-30, 2007 Presenter, 25th Annual Tri-State Camp Conference
Atlantic City, NJ
March 22, 2007 Trainer, Woodhaven Association
Sublette, IL
March 20-21, 2007 Workshop Presenter, Train The Trainer (open to anyone who pays the registration fee)
Rolling Meadows Park District, IL
Mar. 17, 2007 Aurora Office of Youth Development
Aurora, CO
Mar. 14, 2007 Denver Zoo
Denver, CO
Mar. 14, 2007 Presenter, Denver Metro Chamber of Commerce
Session Title: Seven Star Customer Service
Denver, CO
Mar. 12-13, 2007 Presenter, Utah Recreation and Parks Association Annual Conference
Kamas, UT
March 7-8, 2007 Presenter, California & Pacific Southwest Recreation & Park Training Conference
Sacramento, CA
Mar. 7: 10:30 am – Noon The Secrets to Keeping Our Customers HappyMar. 7: 1:00 – 2:30 pm How to Work Effectively With Your BossMar. 8: 8:00 – 9:15 am How to Attract and Select Great Employees!
Feb. 19, 2007 Trainer, Bernalillo County Parks and Recreation
Albuquerque, NM
Feb. 16 – 18, 2007 Workshop Leader – Train The Trainer for Six Flags Theme Parks
Dallas, TX
Feb. 12, 2007 Presenter, Nationwide Marketing Group
Orlando, FL
Feb. 12, 2007 Sterling Events Co.
Clemmons, NC
Feb. 9-11, 2007 Presenter, National Speakers Association Educational Workshop
Denver, CO
Feb. 8, 2007 Knowledge Learning Corporation
Littleton, CO
Feb. 8, 2007 KLCSP National Management Meeting
Englewood, CO
Feb. 3-4, 2007 Orientation Observation and Consultation, Six Flags Corporate
Dallas, TX
Jan. 29-30, 2007 Presenter – Penticton City Employees
Penticton, British Columbia, Canada
Jan. 26-27, 2007 Presenter, Illinois Parks and Recreation Association/
Illinois Association of Park Districts Annual Conference
Chicago, IL
Jan. 26: 8:30 – 10:30 am How Effective Leaders CommunicateJan. 27: 10:00 am – Noon Leadership Strategies: Things You Must Know to Survive
Jan. 19, 2007 Facilitator – Center for Advanced Dermatology Staff Meeting
Lakewood, CO
Jan. 11, 2007 Trainer, Texas Public Pool Council Workshop
College Station, TX
Jan. 7-9, 2007 Trainer, General Electric Information Management Leadership Program
Danbury, CT
Dec. 14, 2006 Trainer – Oregon Park District
Oregon, IL
Dec. 12, 2006 Speaker – National Speakers Assocation of Colorado – FastTrack Program
Denver, CO
Dec. 8, 2006 Speaker – National Speakers Assocation of Colorado
Denver, CO
Nov. 24 – Dec. 3, 2006 Trainer – Wild Wadi Water Park, Jumeirah Group
Dubai, United Arab Emirates
Nov. 14-17, 2006 Presenter – Athletic Business Conference
Mandalay Bay Convention Center, Las Vegas, NV
Nov. 14: 1:00 pm – 5:00 pm Leadership Strategies: Things You Must Know to SurviveNov. 15: 10:15 – 11:45 am Seven Star Customer Service: Starting at the Top to Impact the Bottom lineNov. 15: 12:45 – 2:15 pm How to Develop an Effective Training Program

Nov. 16: 10:15 – 11:45 am Networking strategies – Building Profitable Relationships

Nov. 13, 2006 Presenter, International Association of Amusement Parks and Attractions Expo 2006
Atlanta, GA
8:30 am – 4:30 pm Human Resource Management & Guest Relations for the Attractions Industry
November 8, 2006 Training Rolling Meadows Park District
Rolling Meadows IL
November 8, 2006 Training Schaumburg Park District
Schaumburg IL
November 6, 2006 Trainer, Illinois Parks and Recreation Association Professional Development School
Chicago, Illinois
8:30 am – Noon Understanding Your Learning Style1:30 – 3:30 pm Recognizing How we “Influence” as Leaders
November 1-2, 2006 Presenter, California Aquatics Management School
Lake Arrowhead, CA
Nov. 1: 5:00 – 6:00 pm Reflections in the Rear View MirrorNov. 2: 9:00 – 10:00 am Leadership Strategies: Things You Must Know to Survive
October 27, 2006 Presenter, USA Swimming
Colorado Springs, CO
Oct. 19, 2006 Presenter, World Waterpark Association 26th Annual Symposium & Trade Show
Orlando, FL
2:15 -3:30 pm The Secrets to Keeping Our Customers Happy3:45 -5:00 pm Stay COOL: Create Ongoing Opportunities to Love Your Job, Your Customers and Your Team
Oct. 2, 2006 Trainer, American Airlines Arena
Miami, FL
Sep. 28, 2006 Presenter, Association of Zoos and Aquariums Annual Conference
Tampa, FL
8:30 -10:00 am Raising the Bar in Guest Relations
Sep. 26, 2006 Trainer, Wings Stadium
Kalamazoo, MI
Sep. 16-17, 2006 Trainer, Winnipeg Football Club/Canad Inns Stadium – home of the 2006 Grey Cup
Winnipeg, Manitoba, Canada
Sep. 13, 2006 Trainer, Arapahoe County Mission, Vision and Values Program
Littleton, CO
Sep. 6-8, 2006 Trainer, Arapahoe County Mission, Vision and Values Program
Littleton, CO
Aug. 30-31, 2006 Trainer, Arapahoe County Mission, Vision and Values Program
Littleton, CO
Aug. 23-25, 2006 Trainer, Arapahoe County Mission, Vision and Values Program
Littleton, CO
Aug. 3, 2006 Presenter – Florida Festivals and Events Association
Bonita Springs, FL
Aug. 2, 2006 Trainer – Arapahoe County Mission, Vision and Values Kickoff Orientation Program
Littleton, CO
Jul. 15-17, 2006 Trainer – BC Place Stadium
Vancouver, British Columbia, Canada
Jul.. 9-11, 2006 Trainer – General Electric Info. Management Leadership Program
Danbury, CT
Jul 3, 2006 Facilitator, United States Postal Service Video Development Team
Denver, CO
Jun. 29, 2006 Guest Relations Staff Trainer, The Toledo Zoo
Toledo, OH
Jun. 26, 2006 Presenter – Association of Luxury Suite Directors, 16th Annual Conference and Trade Show
Detroit, MI
Jun. 21-22, 2006 Trainer – Indiana Beach Inc.
Monticello, IN
Jun..10-14, 2006 Recreation Facility Design & Management School
Denver, CO
Jun. 9, 2006 Trainer, Omaha’s Henry Doorly Zoo
Omaha, NE
Jun. 7, 2006 Trainer – Conejo Recreation and Park District
Conejo, CA
Jun. 6, 2006 Trainer, National Western Stock Show Management Staff
Denver, CO
Jun., 2006 Stay Cool The Toledo Zoo
Toledo, OH
May 18, 2006 Keynote and Breakout Presenter – Hawaii Parks and Recreation Association Annual Conference
Waikoloa, HI
May 23, 2006 Northwest Parks & Recreation Association Regional Camp Staff Training
Rochester, MI
May 22 – 25, 2006 Trainer – United States Postal Service
Denver, CO
May 20, 2006 Trainer – E Center/Centennial Management Group
Salt Lake City, UT
May 11, 2006 Trainer – Morale, Welfare and Recreation Program
Kings Bay, GA
May 9, 2006 Webinar with IAAPA, “5 Easy Steps to Get Your Employees to Deliver the Best Guest Service Experience Ever�
To register visit http://www.cpe360.com/iaapa/catalog.asp
May 5, 2006 Trainer – United States Postal Service
Casper, WY
May 2, 2006 Presenter – The Biennial Conference for Women
Champaign-Urbana, IL
May, 2006 MRPA Leadership Academy
Rochester, MI
Apr. 29, 2006 Presenter – Kansas City Metro Aquatics Council Annual Conference
North Kansas City, MO
Apr. 25, 2006 Keynote Presenter – Washington Recreation & Park Association/ Oregon Recreation & Park Association Conference
Vancouver, WA
Apr. 21, 2006 Keynote Presenter – Women of Enterprise, Real Estate Forum
The Denver Center of Performing Arts, Seawell Grand Ballroom, Denver, CO
Apr. 17, 2006 Trainer – Northern Virginia Regional Park Authority
Vienna, VA
Apr. 5, 2006 Trainer – City and County of Denver, Department of Parks and Recreation
Denver, CO
Mar. 22-24, 2006 Train-The-Trainer Workshop sponsored by Illinois Park and Recreation Association
Open To Anyone Interested In Attending! Click here for more information.
White Pines Golf Club, Bensenville, IL
Mar. 16, 2006 Frontline Customer Service Workshop sponsored by Ohio Parks and Recreation Association
Open To Anyone Interested In Attending! Click here for more information.
Fairfield Community Arts Center, Fairfield, OH
Mar. 13-14, 2006 Presenter – Pennsylvania Recreation and Parks Society Annual Conference
Seven Springs, PA
Mar. 6-11, 2006 Super Bowl XLI Guest Relations Staff Trainer – Dolphins Stadium
Miami, FL
Feb. 28, 2006 Trainer – Colorado Parks and Recreation Association
Colorado Springs, CO
Feb. 23, 2006 Customer Service Trainer – Recreation and Park Commission for the Parish of East Baton Rouge
Baton Rouge, LA
Jan. 26, 2006 Trainer – City of Athens and City of Dublin, Ohio
Westerville, OH
Jan. 26, 2006 Staff Retreat Facilitator – City of Westerville
Westerville, OH
Jan. 18, 2006 Trainer – Connecticut’s Beardsley Zoo
Bridgeport, CT
Jan. 15-17, 2006 Trainer – General Electric Info. Management Leadership Program
Danbury, CT
Jan. 13, 2006 Trainer – Colorado Parks and Recreation Association
Englewood, CO
Jan. 9, 2006 Trainer – International Aquatic Safety & Risk Management Conference
Phoenix, AZ
Dec. 12, 2005 Customer Service Trainer – Recreation and Park Commission for the Parish of East Baton Rouge
Baton Rouge, LA
Dec. 8, 2005 Trainer – National Western Stock Show
Denver, CO
Nov. 30-Dec. 2, 2005 Presenter – Athletic Business, Orange County Convention Center
Orlando, FL
Nov. 28, 2005 Presenter – 2005 International Association of Fairs and Expositions (IAFE) Convention
Las Vegas, NV
Nov. 14, 2005 Presenter – Illinois Professional Development School
Eagle Creek Resort, Findlay, IL
Nov. 10, 2005 Teambuilding Trainer – Baudville, Inc.
Grand Rapids, MI
Nov. 9, 2005 Keynote Presenter – Programming Our World (POW) Conference
Kalamazoo, MI
Oct. 25, 2005 Guest Relations Trainer – Allen County War Memorial Coliseum
Ft. Wayne, IN
Oct. 18-21, 2005 Presenter – 2005 NRPA Congress and Exposition
San Antonio, TX
Oct. 7-8 2005 Keynote Presenter – South Dakota School Age Care Alliance
Sioux Falls, SD
Oct. 4-6, 2005 Presenter – World Waterpark Association, 25th Anniversary Symposium & Trade Show
Las Vegas, NV
Sep. 29, 2005 Presenter – Excellence in Customer Service Awards Program, Better Business Bureau of Southern Colorado
Colorado Springs, CO
Sep. 22, 2005 Trainer – City of Fairfield Parks and Recreation
Fairfield, OH
Sep. 20, 2005 Trainer – Aramark, General Motors Place
Vancouver, British Columbia
Sep. 19, 2005 Trainer – General Motors Place – Home of the Vancouver Canucks
Vancouver, British Columbia
Sep. 15, 2005 Presenter – American Zoo and Aquarium Association Conference
Chicago, IL
Sep. 14, 2005 Workshop Presenter- Inwood Ice Arena, Joliet Park District and The Skate School
Geneva, IL
Sep. 14, 2005 Trainer – Homewood-Flossmoor Park District
Homewood, IL
Sep. 12, 2005 Ruby turns the big 5-0!!!
Sep. 6, 2005 Trainer – Westside Regional Recreation Society
Calgary, Alberta, Canada
Aug. 28-Sep. 4, 2005 Ruby & Rich on an Alaskan Cruise for her 50th birthday!
Inside Passage, AK
Aug. 26, 2005 Trainer – Glen Ellyn Park District
Glen Ellyn IL
Aug. 25, 2005 Trainer – National Western Stock Show
Denver, CO
Aug. 23, 2005 Trainer – Laramie Parks & Recreation
Laramie, WY
Aug. 11, 2005 Keynote Presenter – National Aerospace FOD Prevention, Inc.
Denver, CO
Aug. 9, 2005 FREE Teleseminar – Understanding Our Customer
Sign Up Today!
RubySpeaks World Headquarters, Littleton, CO
Aug. 2, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“How to Run a Successful Meeting”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
Jul. 26, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“Raising the Bar in Guest Relations”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
Jul. 19, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“Facing the Challenge of Challenging Employees”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
Jul. 10-12, 2005 Trainer – General Electric Info. Management Leadership Program
Danbury, CT
Jun. 30, 2005 Qwest Center
Omaha, NE
Jun. 21, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“Encouraging Staff Development: The Performance Appraisal Process”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
Jun. 10-14, 2005 Trainer – Jumeirah International Group
Dubai, United Arab Emirates
Jun. 5 – 7, 2005 Trainer – General Electric Info. Management Leadership Program
Hydrabad, India
May 17, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“Time Tactics to Make you Successful”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
May 21, 2005 Training – E Center / Centennial Management Group
West Valley City, UT
May 23, 2005 Trainer – Royal Gorge Bridge & Park
Canon City, CO
May 24, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“How Effective Leaders Communicate”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
May 25, 2005 Trainer – Town of Silverthorne Recreation and Culture Department
Silverthorne, CO
May 30-31, 2005 Keynote Presenter – Ice Skating Institute
Las Vegas, NV
May 10, 2005 Training – Indiana Beach Inc.
Monticello, IN
May 16, 2005 Foothills Park & Recreation District
Littleton, CO
May 10, 2005 Training – Indiana Beach Inc.
Monticello, IN
May 3, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“How to Develop an Effective Employee Training Program”
Click here to learn more!
RubySpeaks World Headquarters, Littleton, CO
Apr. 26, 2005 Ruby’s “Survival Guide for Managers” Teleseminar
“How to Attract and Select Great Employees”
Click here to learn more!

RubySpeaks World Headquarters, Littleton, CO
Apr. 23, 2005 Presenter – USA Swimming, Olympic Training Center
Colorado Springs, CO
Apr. 21, 2005 Training – City of Fairfield
Fairfield, OH
Apr. 20, 2005 Anderson Park District
Cincinnati, OH
Mar. 15, 2005 Presenter – National Speakers Association Colorado Fast Track
Denver, CO
Mar. 9-11, 2005 Keynote Presenter – 2005 Texas Recreation and Park Society Institute & Trade Show
Corpus Christi, TX
Mar. 2-5, 2005 Supervisory Training – Dolphins Stadium
Miami, FL
Feb. 27-Mar. 1, 2005 Presenter – Recware Annual Conference
Sacramento, CA
Feb. 25, 2005 Trainer – El Dorado Hills Community Services District
El Dorado Hills, CA
Feb. 9, 2005 Facilitator – City of Commerce City
Commerce City, CO
Jan. 27, 2005 Pre Conference Workshop Presenter- Illinois Association of Park Districts & Illinois Park and Recreation Association Annual Conference
Chicago, IL
Jan. 26, 2005 City Wide Trainer – City of Westminster
Westminster, CO
Jan. 25, 2005 Presenter – Better Business Bureau
Colorado Springs, CO
Jan. 23, 2005 Keynote Presenter – USA Shade and Fabric Structures 2nd Annual Sales Conference
Richardson, TX
Jan. 22, 2005 Trainer – City of Rialto
Rialto, CA
Jan. 20, 2005 Trainer – Plano Parks and Recreation District
Plano, TX
Jan. 16-18, 2005 Trainer – General Electric Info. Management Leadership Program
Danbury, CT
Jan. 11, 2005 Trainer – Florida Children’s Forum
Tallahassee, FL
Jan. 6-10, 2005 Attendee – National Speakers Association Cancun University
Cancun, Mexico
Jan. 5, 2005 Trainer – University of Pennsylvania, Perelman Quadrangle
Philadelphia, PA
Dec. 21-22, 2004 Trainer – Littleton Adventist Hospital
Littleton, CO
Dec. 15, 2004 Trainer – National Western Stock Show
Denver, CO
Dec. 14, 2004 Trainer – South Suburban Parks and Recreation
Littleton, CO
Dec. 4, 2004 Keynote Presenter – Florida School Age Child Care Coalition
Orlando, FL
Dec. 3, 2004 Trainer – Cities of Dunedin, Safety Harbor and Largo, Florida – Parks and Recreation Departments
Dunedin, FL
Dec. 1-2, 2004 Trainer – Decatur Parks and Recreation
Decatur, GA
Nov. 30, 2004 City Wide Trainer – City of Westminster
Westminster, CO
Nov. 18-19, 2004 Presenter – International Association of Amusement Parks and Attractions Annual Conference
Orlando, FL
Nov. 15-16, 2004 Presenter – Illinois Professional Development School
Lake Rend Resort, IL
Nov. 10-13, 2004 Presenter – Athletic Business Conference
Orlando, FL
Nov. 9, 2004 Workshop Presenter – International Association of Assembly Managers Crowd Management Conference
Seattle, WA
Nov. 5, 2004 Trainer – Florida Children’s Forum
Tampa, FL
Nov. 3, 2004 Keynote Presenter – Leisure Systems Inc., Jellystone Campgrounds Ltd., Annual Conference
Cincinnati, OH
Nov., 2004 Essentials for Staff Supervisors – IAAMver
Coppell, TX
Oct. 25, 2004 Trainer – South Suburban Parks & Recreation
Littleton, CO
Oct. 23, 2004 Keynote Presenter – Iowa School Age Care Alliance
Cedar Falls, IA
Oct. 23, 2004 YWCA
Waterloo, IA
Oct. 12-16, 2004 National Recreation & Parks Association Annual Congress
Reno, NV
Oct. 11, 2004 West Side Recreation & Park District
Taft, CA
Oct. 11, 2004 Keynote Presenter – Super Cal 2004, California Park and Recreation Society
Lake Tahoe, CA
Oct. 1, 2004 Presenter – Fun Expo, International Association for the Leisure and Entertainment Industry
Las Vegas, NV
Oct., 2004 World Waterpark Association
Overland Park, KS
Sep. 27, 2004 Trainer – Allen County War Memorial Coliseum
Ft Wayne, IN
Sep. 23, 2004 Presenter – Colorado Parks & Recreation Association Annual Conference
Breckenridge, CO
Sep. 23, 2004 City of Commerce City Parks and Recreation3
Commerce City, CO
Sep. 15-16, 2004 Presenter – Nebraska Parks & Recreation Annual Workshop
So. Sioux City, NE
Sep 15-16, 2004 City of Papillion
Papillon, NE
Sept. 12-13, 2004 Presenter – NRPA Pacific Revenue and Management School
La Jolla, CA
Sep. 12-13, 2004 Fairfield City
Fairfield, CA
Aug. 31 – Sept. 2, 2004 Presenter – Florida Recreation & Parks Association Annual Conference
Palm Harbor, FL
Aug. 31 – Sept. 2, 2004 Florida Division of Recreation and Parks
Tallahassee, FL
Aug. 26, 2004 Presenter – 2004 Morale Welfare and Recreation Expo
Denver, CO
Aug. 21,  2004 Trainer – Penrose St. Francis Hospital
Colorado Springs, CO
Aug. 18-19, 2004 New Facility Trainer – City of Cuyahoga Falls Community Recreation Center
Cuyahoga Falls, OH
Aug. 14, 2004 Guest Relations Trainer – RCA Dome/Indianapolis Colts
Indianapolis, IN
Aug. 7, 2004 Trainer – Penrose St. Francis Hospital
Colorado Springs, CO
Jul. 25, 2004 Presenter – 79th Annual International Association of Assembly Managers Conference
Reno, NV
Jul. 11-13, 2004 Trainer – General Electric Info. Management Leadership Program
Danbury, CT
Jul., 2004 Raising the Bar in Guest Relations – IAAMver
Coppell, TX
Jun. 28, 2004 Royal Gorge Bridge & Park
Canon City, CO
Jun. 22, 2004 Presenter – 14th Annual Association of Luxury Suite Directors Conference
Houston, TX
Jun. 17, 2004 Presenter – National Association of Concessionaires Annual Conference
St. Louis, MO
Jun. 12-15, 2004 Recreation Facility Design & Management School
Denver, CO
Jun. 6-8, 2004 Trainer – General Electric Information Management Leadership Program
Singapore
May 28, 2004 New Facility Trainer – City of Keller Recreation and Aquatics Center
Keller, TX
May 28, 2004 The Renaud Spirit Center
O’Fallon, MO
May 18, 2004 Fast Track -Colorado Speakers Association
Denver, CO
May 11-12, 2004 Trainer – Royal Gorge Bridge & Park
Canon City, CO
Apr. 28, 2004 Workshop Presenter – New Jersey Recreation and Park Association Annual Conference
Sommerset, NJ
Apr. 27, 2004 Presenter – New York State Recreation & Park Society Annual Conference
Tarrytown, NY
Apr. 27, 2004 New York State R & P Society
Saratoga Springs, NY
Apr. 19-20, 2004 Keynote Presenter – Wyoming Governor’s Hospitality & Tourism Conference
Casper, WY
Apr. 19-20, 2004 KWLRA
Cheyenne, WY
Apr. 6, 2004 Keynote Presenter – Iowa Park & Recreation Association Annual Conference
Des Moines, IA
Apr. 6, 2004 City of Des Moines
Des Moines, IA
Mar. 26, 2004 Trainer – City of Golden Parks & Recreation
Golden, CO
Mar. 23, 2004 Keynote Presenter – New England Training Institute & Exposition
Portland, ME
Mar. 23, 2004 NRPA
Ashburn, VA
Mar. 13, 2004 Presenter – California & Pacific SW Recreation & Park Training Conference
Anaheim, CA
Mar. 9, 2004 Trainer – County of San Diego, Department of Parks & Recreation
San Diego, CA
Mar. 9, 2004 County of San Diego
San Diego, CA
Mar. 8, 2004 Keynote Presenter – Annual Navy Personnel Command Youth Program Training
San Diego, CA
Mar. 8, 2004 Navy MWR Headquarters (PERS 659)
Millington, TN
Feb. 23, 2004 Workshop Presenter – Arlington Heights & Buffalo Grove Park Districts
Arlington Heights, IL
Feb..23, 2004 Buffalo Grove Park District
Buffalo Grove, IL
Feby 4-7, 2004 Presenter – Recware Annual Conference
San Diego, CA
Feb. 3, 2004 Keynote Presenter – 30th Annual Stadium Manager’s Seminar
San Antonio, TX
Feb. 3, 2004 Stadium Managers Association
Des Moines, IA
Jan. 29 – Feb. 1, 2004 Conference Attendee – National Speakers Association Winter Workshop
Portland, OR
Jan. 22-24, 2004 Presenter – Illinois Association of Park Districts Annual Conference
Chicago, IL
Jan. 20, 2004 Customer Service Trainer – Good Time Emporium
Somerville, MA
Jan. 11-13, 2004 Presentation Skills Instructor – General Electric Information Management Leadership Program
Danbury, CT
Jan. 8-9, 2004 Staff Retreat Facilitator – Decatur Park and Recreation
Decatur, GA
Dec. 3-6, 2003 Presenter – Athletic Business Conference
Orlando, FL
Nov. 24-25, 2003 Trainer – Parkway Plaza Hotel and Convention Centre
Casper, WY
Nov. 19, 2003 Trainer – City of Glendale Parks and Recreation
Glendale, CA
Nov. 13, 2003 Presenter – American Camping Association, Rocky Mountain Section
Colorado Springs, CO
Nov. 13, 2003 Sonlight Christian Camp
Pagosa Springs, CO
Nov. 12, 2003 Warrenville Park District
Warrenville, IL
Nov. 11, 2003 Presenter – Illinois Professional Development School
Rend Lake Resort, IL
Nov. 5, 2003 Customer Service Training – City of Brighton
Brighton, CO
Oct. 27, 2003 New Facility Trainer – City of Broomfield Parks & Recreation
Broomfield, CO
Oct. 22-24, 2003 Presenter – National Recreation & Park Association Annual Congress
St. Louis, MO
Oct. 18, 2003 Keynote Presenter – Florida Children’s Forum School Age Solutions
Orlando, FL
Oct. 14-16, 2003 Keynote Presenter – Alaska Recreation & Park Association
Anchorage, AK
Oct. 13, 2003 Trainer – CampFire USA
Anchorage, AK
Oct. 9, 2003 City of Brighton
Brighton, CO
Sep. 26, 2003 Keynote Presenter – United States Postal Service
Denver, CO
Sep. 24-25, 2003 Customer Service Trainer – Pittsburgh Penguins Mellon Arena Staff
Pittsburgh, PA
Sep. 16-17, 2003 Presenter – Int. Assoc. for the Leisure & Entertainment Industry Fun Expo
Las Vegas, NV
Sep. 16-17, 2003 Fun Expo, William T. Glasgow, Inc.
Orlando Park, IL
Sep. 15, 2003 Keynote Presenter – United States Postal Service
Denver, CO
Sep. 14, 2003 Presenter – NRPA Pacific Revenue and Management School
La Jolla, CA
Sep. 14, 2003 NRPA Pacific Service Center
Federal Way, WA
Sep. 9, 2003 Keynote Presenter – United States Postal Service
Denver, CO
Aug. 26, 2003 Keynote Presenter- United States Postal Service
Denver, CO
Aug. 26, 2003 Society for Government Meeting Planners
Denver, CO
Aug. 19-20, 2003 Trainer – City of Unalaska
Aleutian Islands, AK
Aug. 15-16, 2003 Presenter – San Antonio Parks & Recreation After School Challenge Program Annual Conference
San Antonio, TX
Aug. 14, 2003 Trainer – Lackland Air Force Base
San Antonio, TX
Jul. 27-Aug. 2, 2003 Guest Relations Trainer – Heinz Field Stadium Staff
Pittsburgh, PA
Jul. 25, 2003 New Facility Trainer – Foothills Park & Recreation District
Littleton, CO
Jul. 25, 2003 City of Westminster Park & Recreation District
Westminster, CO
Jul. 13-15, 2003 Trainer – General Electric Information Managers Leadership Program
Danbury, CT
Jul. 1, 2003 Facilitator – Consortium of Older Adult Wellness, Physical Therapy Group
Denver, CO
Jun. 17-19, 2003 Workshop Presenter – Amish Dealers Convention
Denver, CO
Jun. 18, 2003 J & M Representatives, Inc.
Arcola, IL
May 13, 2003 Workshop Presenter – City-wide Training for Supervisors
Jefferson City, MO
May 10, 2003 Keynote – British Columbia Speakers Association
Vancouver, British Columbia, Canada
May 12, 2003 Workshop Presenter – Supervisory Skills Training
Franklin County, MO
May 10, 2003 Eat Smart – The Power of Positive Eating
Vancouver, BC, Canada
May 9, 2003 Specialized Property Evaluation Control Services Ltd.
Ottawa, ON, Canada
May 6, 2003 Town of Breckenridge
Breckenridge, CO
May 3, 2003 Workshop Presenter – Alberta Speakers Association
Calgary, Alberta, Canada
May 3, 2003 City of Jefferson City
Jefferson City, MO
May 1-2, 2003 Mount Royal College
Calgary, AB, Canada
Apr. 23-24, 2003 Upper Dublin Township
Fort Washington, PA
Apr. 17, 2003 Consortium of Older Adult Wellness
Lakewood, CO
Apr. 11, 2003 Western Service Center NRPA
Colorado Springs, CO
Apr. 8-10, 2003 Ocean City Parks and Recreation
Ocean City, MD
Apr. 3, 2003 Johnson County Parks & Rec. Dist.
Shawnee Mission, KS
Feb. 20-23, 2003 American Camp Association
Martinsville, IN
Feb. 17, 2003 City of Mason
Mason, OH
Feb. 2-3, 2003 MRPA Leadership Academy
Rochester, MI
Jan. 7, 2003 Indiana Park and Recreation Association
Cicero, IN
Dec. 16, 2002 City of Montrose
Montrose, CO
Dec. 13, 2002 City of Fruita
Fruita, CO
Nov. 23, 2002 Monterey Sports Center
Monterey, CA
Nov. 14-15, 2002 Hamilton County Park District
Cincinnati, OH
Nov. 12, 2002 Byron Park District
Byron, IL
Oct. 10-11, 2002 City of Green River
Green River, WY
Oct. 1, 2002 Vermont Recreation and Park Association
Colchester, VT
Sept. 25, 2002 Colorado Parks & Recreation Association
Wheat Ridge, CO
Aug. 27, 2002 GFleet Activities
FPO, AP
Aug. 26, 2002 Atsugi MWR
FPO, AP
Aug. 24, 2002 35 SVS/SVY
Jul. 21-25, 2002 Buffalo Bills / Ralph Wilson Stadium
Orchard Park, NY
Jun. 13, 2002 Colorado Springs Society of Human Resources Mgmt
Colorado Springs, CO
Jun. 7, 2002 Pikes Peak Mental Health Center
Colorado Springs, CO
May 15, 2002 Isleta Pueblo
Isleta, NM
May 14, 2002 Poway Unified School District
Poway, CA
May 10, 2002 Commerce City
Commerce City, CO
May 1, 2002 Northville Parks & Recreation
Northville, MI
Apr. 27, 2002 Fairchild AFB Boys and Girls Club
Fairchild AFB, WA
Apr. 17, 2002 Moody Nolan, Inc.
Columbus, OH
Apr. 16, 2002 USAF Services Agency, Family Member Programs
San Antonio, TX
Apr. 12, 2002 City of Mason
Mason, OHI
Apr. 10, 2002 City of Lexington
Lexington, KY
Mar. 21, 2002 Ocean City Aquatic Fitness Center
Ocean City, NJ
Feb. 24, 2002 Colorado State University
Fort Collins, CO
Feb. 22, 2002 University of New Mexico
Albuquerque, NM
Feb. 13, 2002 City of Las Vegas
Las Vegas, NV
Feb. 12, 2002 Athletic Business/ AQUA
Madison, WI
Feb. 2, 2002 EF Au Pair
Cambridge, MA
Jan. 24-25, 2002 International Festivals & Events Association
Boise, ID
Jan. 16, 2002 Water Technology, Inc.
Anaheim Hills, CA
Dec. 10, 2001 Village of Wellington
Wellington, FL
Dec. 4, 2001 Eagle Harbor
Orange Park, FL
Nov. 20, 2001 City and County of Broomfield
Broomfield, CO
Nov. 14, 2001 University of New Mexico
Albuquerque, NM
Nov. 12, 2001 PDRMA
Lysle, IL
Nov. 7-8, 2001 Janesville P & R
Janesville, WI
Oct. 15 – 18, 2001 U.S. Army MWR
Alexandria, VA
Oct. 12, 2001 Northbrook Park District
Northbrook, IL
Sep. 17, 2001 City of Creve Coeur
Creve Coerur, MO
Sep. 12 – 14, 2001 Town of Taos
Taos, NM
Sep. 9 – 11, 2001 American Public Works Association
Kansas City, MO
Aug. 16, 2001 University of Central Florida
Orlando, FL
Jul. 24, 2001 S & S Worldwide
Colchester, CT
Jul. 23, 2001 Coventry Parks & Recreation
Coventry, CT
Jun. 28 – 29, 2001 University of Minnesota
Minneapolis, MN
Jun. 26, 2001 City of Westminster
Westminster, CO
May 31, 2001 NRPA-Northeast Region
Ashburn, VA
May 16-17, 2001 Heritage Hotels
Albuquerque, NM
May 16, 2001 Navy Installations Command
Millington, TN
May 14-15, 2001 City of Rio Rancho
Rio Rancho, NM
Apr. 24, 2001 Community Recreation Division
Ft. Lewis, WA
Apr. 20, 2001 Colorado Festivals and Events Assn.
Littleton, CO
Apr. 8, 2001 Holiday World
Santa Claus, IN
Mar. 28-29, 2001 NIRSA – National Intramural Recreational Sports Assn.
Corvalis, OR
Mar. 28-29, 2001 University of Texas at Austin
Austin, TX
Mar. 27, 2001 City of Reno Parks & Rec.
Reno, NV
Feb. 3, 2001 Longmont Downtown Authority
Longmont, CO
Jan. 8 – 9, 2001 Glenwood Springs Hot Springs
Glenwood Springs, CO
Jan. 23, 2001 Society of Government Meeting Professionals
Denver, CO
Jan. 16 – 17, 2001 ADP National Account Services
Stamford, CT
Dec. 13, 2000 Los Alamos County
Los Alamos, CA
Dec. 5, 2000 Brookfield Parks and Recreation
Brookfield, CT
Dec. 3, 2000 Camelback Ski Area
Tannersville, PA
Nov. 20, 2000 The Heights
Richmond Heights, MO
Sept. 14, 2000 City of Laramie
Laramie, WY
Oct. 18-19, 2000 New Mexico State Parks
Santa Fe, NM
Oct. 16, 2000 Developmental Disabilities Resource Center
Lakewood, CO
Oct. 9, 2000 Manteca Visitors Center
Manteca, CA
Sept. 27, 2000 South Suburban Parks & Recreation
Denver, CO
Aug. 31, 2000 MWR Academy
Alexandria, VA
Aug. 8, 2000 City of Tempe Community Services
Tempe, AZ
Jul. 24, 2000 Apple Computer, Inc.
Chicago, IL
Jul. 25-26, 2000 City of Las Vegas
Las Vegas, NV
Jul. 16, 2000 MGW Group, Inc.
Plano, TX
June 21, 2000 Foothills Park & Recreation District
Littleton, CO
June 1, 2000 Keep America Beautiful
Stamford, CT
May 30, 2000 Northbrook Park District
Northbrook, IL
Apr. 26, 2000 South Suburban Parks & Recreation
Littleton, CO
Apr. 13-15, 2000 Town of Taos
Taos, NM
Apr. 10, 2000 City of Lakewoods
Lakewood, CO
Mar. 18, 2000 National Potato Promotion Board
Denver, CO
Mar. 14, 2000 City of Long Beach
Long Beach, CA
Mar. 8, 2000 The Integer Group
Lakewood, CO
Feb. 23, 2000 Colorado Academy
Denver, CO
Feb. 15, 2000 City of Wheat Ridge
Wheat Ridge, CO
Feb. 2-3, 2000 City of Tempe Community Services
Tempe, AZ
Apr. 10, 2000 City of Lakewood
Lakewood, CO
Jan. 21, 2000 City of Columbus
Columbus, OH
Jan. 20, 2000 Grove City Parks & Rec.
Grove City, OH
Jan. 20, 2000 Upper Arlington Parks & Rec.
Upper Arlington, OH
Jan. 20, 2000 City of Dublin
Dublin, GA
Nov. 18-19, 1999 Oswegoland Park District
Oswego, IL
Nov. 15-19, 1999 Schaumburg Park District
Schaumburg, IL
Nov. 12-13, 1999 Long Beach Energy Dept.
Long Beach, CA
Oct. 12, 1999 City of Webster Groves
Webster Groves, MO
Oct. 10, 1999 Town of Breckenridge
Breckenridge, CO
Oct. 6-8, 1999 World Waterpark Association
Lenexa, KS
Sep. 29, 1999 Sioux Falls Parks & Recreation
Sioux Falls, SD
Sep. 20, 1999 MWR Department
Brunswick, ME
Sep. 15-16, 1999 Town of Taos
Taos, NM
Aug. 28, 1999 Red Rocks Community College
Lakewood, CO
Aug. 26, 1999 City of Strongsville
Strongsville, OH
Jul. 16, 1999 Business & Professional Women USA
Washington, D.C.
Jun. 19, 1999 Fenton Parks & Recreation
Fenton, MO
Jun. 17, 1999 Children’s Museum of Denver
Denver, CO
Jun. 11-12, 1999 National Notary Association
Chatsworth, CA
Jun.. 22, 1999 City of Lakewood
Lakewood, CO
Jun 10, 1999 City of Maplewood
Maplewood, MO
Jun. 7-8, 1999 Twinsburg Parks & Rec.
Twinsburg, OH
May 27, 1999 Foothills Park & Recreation District
Littleton, CO
May 19, 1999 Bakersfield Rec. & Parks Dept.
Bakersfield, CA
May 17-18, 1999 Department of the Navy
Millington, TN
May 15-17, 1999 City of Clayton
Clayton, MO
May 15, 1999 City of Los Angeles
Los Angeles, CA
May 14, 1999 City of San Diego
San Diego, CA
May 5, 1999 City of Golden
Golden, CO
May 1, 1999 Water Technology, Inc.
Wayne, NJ
Apr. 28, 1999 Western Washington University
Bellingham, WA
Apr. 7, 1999 Aurora Parks and Open Space
Aurora, CO
Apr. 6, 1999 Meadows Golf Club
Littleton, CO
Mar. 22, 1999 Lisle Park District.
Lisle, IL
Mar. 8, 1999 NRPA
Hoffman Estates, IL
Mar. 1, 1999 City of Cuyahoga Falls
Cuyahoga Falls, OH
Feb. 26-27, 1999 City of Twinsburg
Twinsburg, OH
Feb. 23-24, 1999 City of Worthington P&R
Worthington, OH
Feb. 11, 1999 City and County of Denver
Denver, CO
Feb. 5-6, 1999 City of Palm Beach Gardens
Palm Beach Gardens, FL
Feb. 4, 1999 Midland Community Center
Midland, MI
Feb. 1-3, 1999 Lansing Parks & Recreation
Lansing, MI
Jan. 26, 1999 City of Englewood
Englewood, CO
Jan. 23, 1999 Metropolitan State College of Denver
Denver, CO
Jan. 14-15, 1999 City of West Palm Beachbr /> West Palm Beach, FL
Jan. 12-13, 1999 Hutchinson Recreation Commission
Hutchinson, KS
Jan. 6, 1999 Red Rocks Community College
Lakewood, CO
Jan. 5, 1999 Town of Castle Rock
Castle Rock, CO
Dec. 7, 1998 City of Pinellas Park
Pinnellas Park, FL
Nov. 11-13 1998 City of Wayne
Wayne, MI
Nov. 8-12, 1998 Summit On The Park
Canton, MI
Nov. 6, 1998 South Suburban Parks & Recreation
Littleton, CO
Oct. 25, 1998 Colorado State University
Fort Collins, CO
Oct. 22, 1998 Beavercreek Rec. & Parks
Beavercreek, OH
Oct. 22, 1998 Greene County R&P
Xenia, OH
Oct. 20-29, 1998 City of Reynoldsburg
Reynoldsburg, OH
Oct. 19, 1998 Dayton Parks & Rec. Dept.
Dayton, OH
Oct. 16, 1998 City of Hazelwood
Hazelwood, MO
Oct. 15, 1998 Ballard King & Associates
Highlands Ranch, CO
Oct. 15, 1988 Maryland Heights Parks & Rec.
Maryland Heights, MO
Oct. 5, 1998 Recruitement, Retention & Rejuvenation Rolling Meadows Park District
Rolling Meadows, IL
Sep. 17, 1998 Burnaby Parks, Recreation & Cultural Services
Burnaby, BC
Sep. 16, 1998 North Vancouver Rec. Commission
North Vancouver, BC Canada
Sep. 14, 1998 North Vancouver Rec. Commission
North Vancouver, BC Canada
Sep. 13-14, 1998 Recreation Oak Bay
Victoria, BC Canada
Sep. 9, 1998 North Dakota Rec & Park Association
Bismark, ND
Jul. 30, 1998 South Suburban Parks & Recreation
Littleton, CO
Jul. 17, 1998 City of Fort Collins
Fort Collins, CO
Jun. 30, 1998 American Cancer Society
Denver, CO
May 30, 1998 City of Aurora
Aurora, CO
May 28, 1998 Jefferson County Public Schools
Wheat Ridge, CO
May 1-2, 1998 City of Fort Collins
Fort Collins, CO
May 1-2, 1998 Oak Bay Parks & Recreation
Victoria, BC, Canada
Apr. 19-20, 1998 The Pointe at Ballwin Commons
Ballwin, MO
Apr. 21, 1998 City of Aurora
Aurora, CO
Apr. 23-24, 1998 Summit On The Park
Canton, MI
Apr. 9, 1998 South Suburban Parks & Recreation
Littleton, CO
Apr. 5-6, 1998 Gillette Recreation Fitness Center
Bemidji, MN
Mar. 12, 1998 Vandalia Parks & Recreation
Vandalia, OH
Feb. 25, 1998 Metro State College of Denver
Denver, CO
Jan. 21-22, 1998 AQUA
Madison, WI
Dec. 18, 1997 City of Longmont
Longmont, CO
Dec. 14, 1997 Thornton Parks & Recreation
Thornton, CO
Dec. 1-2, 1997 Travelers Rest, SC
Oct. 12, 1997 City of Aurora Recreation Services
Aurora, CO
Sep. 4, 1997 City and County of Denver
Denver, CO
Aug. 18, 1997 Metro State College of Denver
Denver, CO
Aug. 1, 4, 7, 1997 City and County of Denver
Denver, CO
June 13, 1997 Town of Silverthorne
Silverthorne, CO
June 5, 1997 City of Denver
Denver, CO
June 7, 1997 Thornton Parks & Recreation
Thornton, CO
June 1, 1997 Thornton Parks & Recreation
Thornton, CO
Apr. 7, 1997 The University of Toledo
Toledo, OH
Feb. 25-26, 1997 Town of Silverthorne
Silverthorne, CO
Dec. 20, 1996 Builder’s Service Bureau
Denver, CO
Dec. 8, 1996 Town of Lochbuie
Louchbuie, CO
Dec. 5, 1996 University of Colorado
Boulder, CO
Nov. 13, 1996 Town of Avone
Avon, CO
Nov. 4, 1996 Highlands Ranch Community Assn.
Highlands Ranch, CO
June 11, 1996 Highlands Ranch Community Assn.
Highlands Ranch, CO
May 9, 1996 Parks and Rec. Dept., Golf Services
Silverthorne, CO
Feb. 28, 1996 Highlands Ranch Community Assn.
Highlands Ranch, CO
Dec. 3, 1995 Town of Lochbuie
Lochbuie, CO
Nov. 5, 1995 Town of Avon
Avon, CO
Oct. 22, 1995 Colorado State University
Fort Collins, CO
Aug. 23, 1995 Pomona High School
Arvada, CO
Aug. 20, 1995 South Suburban Parks & Recreation
Littleton, CO
Jul. 20, 1995 Cherry Creek High School
Englewood, CO
Jun. 22, 1995 Western Farm Bureau
West Des Moines, IA
Jun. 1, 1995 Hyland Hills P & R District
Federal Heights, CO
May 4, 1995 Foothills Park & Recreation District
Littleton, CO
Apr. 28, 1995 Lafayette Parks & Recreation
Lafayette, CO
Apr. 26, 1995 Notre Dame Catholic School
Littleton, CO
Apr. 13, 1995 Colorado Academy
Denver, CO
Mar. 3, 1995 South Suburban Parks & Recreation
Littleton, CO
Feb. 24, 1995 South Suburban Parks & Recreation
Littleton, CO
Feb. 23, 1995 Foothills Park & Recreation District
Littleton, CO
Feb. 22, 1995 Colorado Academy
Denver, CO
Feb. 15, 1995 Town of Castle Rock
Castle Rock, CO
Feb. 12. 1995 Colorado State University
Fort Collins, CO
Jan. 15, 1995 Town of Castle Rock
Castle Rock, CO
Jan. 13, 1995 Lafayette Parks & Recreation
Lafayette, CO
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