Ruby Newell-Legner - 7 Star Service

Sample Video Clips

Ruby’s Customer Service DVD Training System

For more information on the full set – visit /products/secrets-to-keeping-our-customers-happy/.

Please note these video clips were compressed considerably to play quickly on the web. The quality of the sound and video on the actual DVD’s is much higher.


This clip is from Ruby’s module on “Understanding Our Customers and their Loyalty” where she discusses What our Customers Want, Why they complain and offers a True False quiz to help learn about customer loyalty.


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This clip is from Ruby’s module on Seven Star Service where she discusses her lessons from working with Jumeirah Group, The Dubai, United Arab Emirates based hospitality leader.


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This clip is from Ruby’s module on “Ruby’s Tips on Promoting Positive Internal Customer Service.” This is her first of 16 tips in this module.


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