Fan Experience Institute

You have quickly become a household name at the Magic. You are well liked and respected. We are better because of you.”I want to thank you for everything you have been doing for our staff. You have quickly become a household name at the Magic. You are well liked and respected. This is something you have earned by being you, being down to earth, being prepared, being open, being genuinely interested in our business and our staff, being practical, being creative and by making Training Fun, informative and time well spent. I appreciate you and all you have brought to our organization. We are better because of you. I look forward to our continued partnership and your help with our transformation as we prepare for 10-10-10.Thank you again.

Ruby taught us that we now have the ability to make a difference, make memories and that is so rewarding at the end of the day. Just taking a few extra minutes out of your day can really make someone else’s day special and I love that!

7 Star Service training has helped me to now think of the small things that our clients need to make their experience more personal.

Ruby Newell-Legner and 7 Star Service is responsible for laying the ground work of customer service in our building. She has left a big impression on me, as well as the staff in our building.”Ruby Newell-Legner and her 7 Star Service is really the one responsible for laying the ground work of customer service in our building. She has worked with many teams and facilities and understands what fans are looking for. Ruby trains staff in a way that helps them engage to be part of the fan experience. I could go on and on as obviously she has left a big impression on me, as well as the staff in our building.

Ruby is a powerfully dynamic speaker. The attendees found her to be both inspiring and motivating. I am confident to say, Ruby will not disappoint.”Ruby surpassed all of my expectations. She proved to be a powerfully dynamic speaker. I found her to be consistently pleasant, tackling all of our staff’s questions with dedication and a smile. Additionally, the staff in attendance found her enthusiasm and commitment to be both inspiring and motivating. I have no doubt that Ruby’s efforts will continue to produce high quality results from our team long after her presentation. I am confident to say, Ruby will not disappoint. She was an absolute delight.

Ruby is full of energy. She is an excellent presenter and very knowledgeable. She really knows how to keep her audience involved.

Ruby helps build a positive customer service culture that promotes a positive fan experience for every visitor. The perspective I gained has influenced my success.”Ruby becomes a trusted advisor throughout the planning, delivery and even after the training initiative is over. She works side by side with you to address the specific needs of individuals, departments and the overall well being of the organization, creating a partnership that truly builds a positive internal customer service culture to promote a positive fan experience for every visitor. Her insight continued to guide us even after we opened the building. Today, her lessons and the perspective I gained working with her have influenced my success as a leader in my new role.

Ruby’s 7 Start Service Culture training will help me to keep my employees motivated and energetic. Very useful information.

Hopefully everyone will take this information they learned to better communicate and assist their staff to become more effective.

During Ruby’s session the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged and in fact they were having fun in the process!”From the moment Ruby began her session to her closing remarks the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged through the various team building, leadership and customer service activities Ruby led them through during her presentation and in fact, suffice it to say, they were having fun in the process! We have seen a difference in the way the staff approaches confrontational situations, the way they address the fans when speaking to them and their usage of the Ruby point to direct fans in the right direction. We are pleased with our decision to have Ruby teach our staff members the importance of customer service, leadership, and team work as it has made a lasting impression from which we are seeing results. Ruby is definitely a one of a kind who is highly respected by … Read more

Ruby’s training will allow us to grow in the area of service. She encourages others to genuinely be happy at work by leading by example.