Press Release – Sports Celebrity Speaker Workshop – 2013
Press Release – Ruby Newell-Legners Fan Experience Institute – 2013
Press Release – Ruby Newell-Legner NBA Finals – 2013
Press Release – Guest Services Training Program for RNC – 2012
Press Release – TBL & 7StarService – 2011
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Ruby is inspirational, she has put me back on track as to how to have our team work as a unit instead of individually. She was enthusiastic. She reinforced that we all have good qualities.
BC Place’s recent Stadium-wide Guest Relations training with Ruby was an enormous success! The feedback from the participants demonstrated the phenomenal success of the training and some of her great tips and recommendations are already making a difference! BC Place’s recent Stadium-wide Guest Relations training with Ruby Newell-Legner was an enormous success! Ruby’s presentations left everyone invigorated, empowered and ready to create exceptional guest experiences. The feedback from the participants demonstrated the phenomenal success of the training and some of her great tips and recommendations are already making a difference! We will be excited to have Ruby return to assist in our future training needs and highly recommend her services.
Ruby was insightful and used strong examples.
Ruby’s program is people friendly! She covers all aspects of management styles and creating successful paths.
Ruby’s presentation was a reality check with humor and solutions. I like the money example for time management and how you personalize through your attendance at an event with pictures.
It’s a fun, energetic initiative that is easy to implement in your daily routine. I use Cycles of Service™ almost daily for every event.” This has been an excellent addition to the organization and our thought processes – making fans first is essential to growing our business and footprint in Tampa Bay. We are creating better fan and community experiences by applying Ruby’s Cycles of Service™ principles when we conduct public events outside the building- making each player touch with a fan as positive an experience as possible.
The program encourages you and makes you believe that you are capable of changing for the better. We all had a good laugh and learned something.
Ruby’s impact on our organization has been tremendous! We have a small department that has always communicated well, but service has been elevated for sure. Across the organization, having been here a long time, we are best positioned and in the best place to be the absolute BEST!
Ruby helps an organization think about service from the moment you start recruiting an employee, and to understand that happy and motivated staff deliver the best customer service.
Ruby has the perfect mix of education, information, anecdotes, and humor to keep us all interested and entertained while still teaching us proper techniques of customer service.
Ruby has a true passion for what she speaks about. She makes you think about the entire experience from driving into the arena to the time you leave.
Ruby helps build a positive customer service culture that promotes a positive fan experience for every visitor. The perspective I gained has influenced my success.”Ruby becomes a trusted advisor throughout the planning, delivery and even after the training initiative is over. She works side by side with you to address the specific needs of individuals, departments and the overall well being of the organization, creating a partnership that truly builds a positive internal customer service culture to promote a positive fan experience for every visitor. Her insight continued to guide us even after we opened the building. Today, her lessons and the perspective I gained working with her have influenced my success as a leader in my new role.
Ruby is very energetic. She reminded me to refrain from communicating any jadedness or negativity, especially with body language.
7 Star Service training has helped me to now think of the small things that our clients need to make their experience more personal.
Ruby is like a mail order bride. We had very high expectations when we found her on the internet…and she totally exceeded them!
You have quickly become a household name at the Magic. You are well liked and respected. We are better because of you.”I want to thank you for everything you have been doing for our staff. You have quickly become a household name at the Magic. You are well liked and respected. This is something you have earned by being you, being down to earth, being prepared, being open, being genuinely interested in our business and our staff, being practical, being creative and by making Training Fun, informative and time well spent. I appreciate you and all you have brought to our organization. We are better because of you. I look forward to our continued partnership and your help with our transformation as we prepare for 10-10-10.Thank you again.
Hopefully everyone will take this information they learned to better communicate and assist their staff to become more effective.
Ruby’s program has made me understand how my actions and voice can affect employees and customers. She gave all our staff a wakeup call.
Good time had by all and want you to know that we appreciate your involvement. We’re confident that you’re a great fit for our Clubs (and Venues) and look forward to youA good time was had by all. We appreciate your involvement. We’re looking forward to you adding more NHL (and NFL) teams to your client base.
Ruby teaches you that you need to reflect back to yourself; how you react to others is often a projection of your own issues. The program got everyone involved and was interactive.
Ruby Newell-Legner and 7 Star Service is responsible for laying the ground work of customer service in our building. She has left a big impression on me, as well as the staff in our building.”Ruby Newell-Legner and her 7 Star Service is really the one responsible for laying the ground work of customer service in our building. She has worked with many teams and facilities and understands what fans are looking for. Ruby trains staff in a way that helps them engage to be part of the fan experience. I could go on and on as obviously she has left a big impression on me, as well as the staff in our building.
Ruby’s session was informative, exciting and refreshing. I like how she related her personal experiences to the business life we operate in.
Ruby’s presentation was a reality check with humor and solutions. I like the money example for time management and how you personalize through your attendance at an event with pictures.
Ruby teaches you that you need to reflect back to yourself; how you react to others is often a projection of your own issues. The program got everyone involved and was interactive.
Ruby’s 7 Start Service Culture training will help me to keep my employees motivated and energetic. Very useful information.
Ruby’s program provides a world of information and a wealth of experience.
Ruby brings high energy customer service training that sticks with employees.
Ruby shows a passion for enhancing the fan experience
Ruby brings great energy to her training sessions. She gets you thinking about how to better serve your patrons.
Ruby very successfully engages her audience. She reminds us of why we do what we do!
Ruby’s training sessions for our event supervisors in 2005 far exceeded our expectations. She did an exceptional job giving Dolphin Stadium our most informative and fun supervisor training sessions in our stadium’s history. We are excited about our partnership with Ruby and look forward to building on the momentum her work has already created.
This is the first training I have been in with over 100 people who were totally attentive and off their Blackberrys!
Ruby brings a passion to customer service that inspires while it teaches new behaviors and attitudes important to our facility.
It is evident that the training has had a huge impact on our staff, but our fans have enjoyed the biggest benefit. The Ruby Point and The SOFTEN Techniques are all demonstrated as our fans pour into the arena for the Ranger’s game or special event they are attending.
Ruby, thank you! Amazing program. I look forward to working with you very soon. The benefits of what you do are priceless.
Ruby’s program was inspirational and entertaining. She delivered customer service in a fun and relaxed atmosphere.
Ruby is fantastic! She makes you get excited about customer service. I attend her program each year.
Ruby’s program is applicable and appropriate for more than just security staffing, any entity that interacts with guests on game day can benefit. I especially liked how Ruby demonstrated that small adjustments can be made to change behavior, tone and attitude.
Ruby’s program is a great motivator backed up by years of proven experience.
I think getting employees all the necessary information about game night activities, the surrounding area, etc., will provide our fans with a better experience overall.
Ruby‘s Guest Services training sessions for our event supervisors exceeded our expectations. She did an exceptional job and probably gave Dolphin Stadium our most informative and fun supervisor training sessions in our stadium’s history.
Ruby is full of energy. She is an excellent presenter and very knowledgeable. She really knows how to keep her audience involved.
I have been through several customer service trainings and this was the best organized, most positive, upbeat, educational training EVER! I came not looking forward to hearing the same old trainings as in the past, and instead walked away with great NEW ideas and a positive look at a new season.
While ownerships change and people come and go, you should be proud of the lasting impact you made on the Tampa Bay Lightning and its people. Continued success to you on raising the customer service bar with every organization you deal with.
Ruby’s program was a blessed event! I loved being spoken to by Ruby. She’s great and really drives the message home.
Ruby was terrific! We had 15 year employees comment that this was by far the best training sessions that they have attended.”Ruby’s Guest Services training sessions for our event supervisors exceeded our expectations. She did an exceptional job and gave Dolphins Stadium our most informative and fun supervisor training sessions in our stadium’s history. We are very happy and excited about our partnership with Ruby and how the Guest Services training sessions went for our supervisors. Ruby was able to provide meaningful training methods that kept everyone attentive and interested…they left with a smile and are ready to work with a smile! Ruby was terrific! We had 15 year employees comment that this was by far the best training sessions that they have attended.
This has been an excellent addition to the organization and our thought processes – making fans first is essential to growing our business and footprint in Tampa Bay.We are creating better fan and community experiences by applying Ruby’s Cycles of Service™ principles when we conduct public events outside the building- making each player touch with a fan as positive an experience as possible.
Ruby’s program is uplifting and made our team focus on the big picture. I liked the honesty and finally seeing the entire staff participate.
Our results from 2003 were positive and beneficial in enhancing our knowledge as managers. The feedback from our Team Members was very positive, because you were able to connect with them, made the training fun, informative and made them feel comfortable.
Ruby’s presentation is entertaining and extremely informative. She customizes and personalizes the training and keeps the audience engaged. An expert in her craft, you want Ruby on your team!”Charismatic, energetic, funny, informative, motivational, cheerful, positive – these are the words our staff used to describe Ruby and her training. Ruby’s presentation is entertaining and extremely informative. She customizes and personalizes the training and keeps the audience engaged. Ruby provides you with easy, common sense ideas to enhance your customer service and you will leave the training feeling refreshed and ready to implement all the new things you have learned. An expert in her craft, you want Ruby on your team!
Ruby’s teachings have had a positive impact throughout our organization. It is so great to hear positive feedback from partners who have experienced a greater level of service.
We want our guests to have a fabulous experience when they visit us. The training, Raising the Bar in Guest Relations, is a top priority for us.We want our guests to have a fabulous experience when they visit us. We’re currently investing in many upgrades in the stadium but none of it will matter if our guests don’t feel like they’re being treated according to the gold standard we’re setting. This training, Raising the Bar in Guest Relations, is a top priority for us.
Ruby taught us that we now have the ability to make a difference, make memories and that is so rewarding at the end of the day. Just taking a few extra minutes out of your day can really make someone else’s day special and I love that!
Ruby’s session was informative, exciting and refreshing. I like how she related her personal experiences to the business life we operate in.
Ruby shows a passion for enhancing the fan experience.
Ruby’s program was very focused, informative, and personalized. She delivered it all with humor and energy that kept everyone engaged.
Ruby’s program was an enlightening experience, great speaker, great stories, a wonderful presenter.
Ruby is a powerfully dynamic speaker. The attendees found her to be both inspiring and motivating. I am confident to say, Ruby will not disappoint.”Ruby surpassed all of my expectations. She proved to be a powerfully dynamic speaker. I found her to be consistently pleasant, tackling all of our staff’s questions with dedication and a smile. Additionally, the staff in attendance found her enthusiasm and commitment to be both inspiring and motivating. I have no doubt that Ruby’s efforts will continue to produce high quality results from our team long after her presentation. I am confident to say, Ruby will not disappoint. She was an absolute delight.
During Ruby’s session the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged and in fact they were having fun in the process!”From the moment Ruby began her session to her closing remarks the audience’s faces and attitudes were altogether different. They were enthusiastic and engaged through the various team building, leadership and customer service activities Ruby led them through during her presentation and in fact, suffice it to say, they were having fun in the process! We have seen a difference in the way the staff approaches confrontational situations, the way they address the fans when speaking to them and their usage of the Ruby point to direct fans in the right direction. We are pleased with our decision to have Ruby teach our staff members the importance of customer service, leadership, and team work as it has made a lasting impression from which we are seeing results. Ruby is definitely a one of a kind who is highly respected by … Read more
After hearing you speak at the Association of Luxury Suite Directors conference in Houston I was impressed to see how you were able to adapt your program toward the specific needs of our facility and staff. It is apparent that you are not only a member of the public speaking industry, but an integral part of the guest services industry as well.
Ruby’s training will allow us to grow in the area of service. She encourages others to genuinely be happy at work by leading by example.
Ruby has had a major impact on me, my department, and the entire organization. We have learned so many things that we can use over many years to come. I continue to put together Cycles of Service™ for our sales initiatives. I also have put together the new hire checklist that has helped organize this very important process.
The training was excellent, thank you! There were great hints and tips. I really enjoyed Ruby. It was an excellent evening. It reinforced how important it is for us to project a good image and a great experience for the fans.”Ruby is a very positive speaker – encouraging to everyone. The training was excellent, thank you! There were great hints and tips. I really enjoyed Ruby It was an excellent evening. It reinforced how important it is for us to project a good image and a great experience for the fans. This was the best session ever, let’s do it again next year!
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7 Star Service
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