I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations. Some people are never happy. It’s almost like their mind is…
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What to Do When Employees Complain
By | Filed Under: Culture, Staff Training
How to Change Your Perspective on Anything
By | Filed Under: Culture, Leadership
Do you have teenagers or other patron groups that don’t necessarily loiter but spend time hanging around outside your facility? Are you concerned about the negative impression that might send…
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7 Ways to Keep Meetings Short
By | Filed Under: Culture, Leadership, Speaking & Presenting
After serving on 37 professional boards during my career — and spending six long years as a board member of my local homeowners association — I’ve become convinced that most…
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