If you’re in the customer service business — whether at a retail store or a professional football stadium — you can help put customers or fans at ease simply by…
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How Approachable Are You?
By | Filed Under: Culture, Customer Service & Fan Experience, Leadership, Loyalty & Retention
How to Change Your Perspective on Anything
By | Filed Under: Culture, Leadership
Do you have teenagers or other patron groups that don’t necessarily loiter but spend time hanging around outside your facility? Are you concerned about the negative impression that might send…
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Are You A Leader … Or Just A Manager?
By | Filed Under: Leadership, Loyalty & Retention
My first non-summer job was working at a movie theater. I sold tickets and worked in the concessions stand, where I received my initial glimpses of what it took to…
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