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What to Do When Employees Complain

I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations. Some people are never happy. It’s almost like their mind is trained to look for things to complain about. That’s why our perspective is the most important choice we make every day. Overcoming obstacles and challenges…
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Are You Making These 7 Training Mistakes?

When Starbucks looked into why so many hourly employees were quitting during their first 90 days on the job, company officials determined there was “a lack of connection” between new staff members and their stores. By providing new core training to help employees better connect with their stores — and designating learning coaches to be…
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