Poor customer service is a gift you give your competitor. If the service stinks, customers will simply spend their leisure money elsewhere. In the guest business, we need to remember…
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Build A Loyal Fan Base
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention
Help Employees Bust Out of a Slump
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
For 20 years, I taught, coached and observed some of the most talented swimmers in the country. Some were gifted athletes, and others were hard workers. The smartest ones knew…
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What to Do When Employees Complain
By | Filed Under: Culture, Staff Training
I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations. Some people are never happy. It’s almost like their mind is…
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