In every organization that serves guests on a variety of levels, a handoff of some kind occurs. This is when one employee finishes his responsibilities with a customer and then…
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The Most Important Play Your Team Can Make
By | Filed Under: Culture, Customer Service & Fan Experience, Staff Training
What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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12 Ways to Work on Next Year’s Game Plan Today
By | Filed Under: Leadership, Staff Training
Ah, late summer and early fall — one of my favorite times of the year. This is when many professional sports teams and other organizations begin planning for the following…
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