Ruby Newell-Legner - 7 Star Service

How to Develop Future Leaders

Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San Diego to the name of the daily newspaper in Eau Claire, Wis. But my favorite definition was this one: “The main growing shoot of a…
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Do You Know What Your Customers Need?

Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even before guests themselves know what they need. I experienced this first-hand when I checked in for my 10-day stay at the Jumeirah Emirates Towers in…
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What Do Your ‘Out of Order’ Signs Really Say?

Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank, and it appeared as if airport officials were replacing the units. “How sad,” I thought: They missed an opportunity to celebrate the upgrade by posting…
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