Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San…
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How to Develop Future Leaders
By | Filed Under: Leadership, Staff Training
Do You Know What Your Customers Need?
By | Filed Under: Customer Service & Fan Experience
Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even…
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What Do Your ‘Out of Order’ Signs Really Say?
By | Filed Under: Culture, Customer Service & Fan Experience
Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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