Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even…
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Do You Know What Your Customers Need?
By | Filed Under: Customer Service & Fan Experience
What Do Your ‘Out of Order’ Signs Really Say?
By | Filed Under: Culture, Customer Service & Fan Experience
Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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Turn Your Employees Into Experts
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a…
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