Imagine you and I are in a meeting at your office, discussing ways to revamp your department’s staff development program. What would you like your department to look like? Now…
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What Does Your Ideal Department Look Like?
By | Filed Under: Culture, Leadership
How Approachable Are You?
By | Filed Under: Culture, Customer Service & Fan Experience, Leadership, Loyalty & Retention
If you’re in the customer service business — whether at a retail store or a professional football stadium — you can help put customers or fans at ease simply by…
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What to Do When Employees Complain
By | Filed Under: Culture, Staff Training
I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations. Some people are never happy. It’s almost like their mind is…
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