Poor customer service is a gift you give your competitor. If the service stinks, customers will simply spend their leisure money elsewhere. In the guest business, we need to remember…
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Build A Loyal Fan Base
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention
10 Reasons Why Your Staff Loves You
By | Filed Under: Culture, Leadership
In management, you must strive to excel for the health of your organization as well as your bottom line. Supervisors determine the success of your company. If you are an…
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How to Get Employees Excited About Training
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
A mere 30 seconds prior to a training session I was giving in Colorado, six people stumbled in looking like prisoners on a chain gang. They were followed by their…
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