My husband and I chose our bank based on a friend’s recommendation. We’ve kept our business at that bank — a small institution that’s big on providing value — for…
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Would You Be Your Fan?
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
What to Do When Employees Complain
By | Filed Under: Culture, Staff Training
I hate complainers. I have zero tolerance for people who choose to look at the negative side of situations. Some people are never happy. It’s almost like their mind is…
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How to Change Your Perspective on Anything
By | Filed Under: Culture, Leadership
Do you have teenagers or other patron groups that don’t necessarily loiter but spend time hanging around outside your facility? Are you concerned about the negative impression that might send…
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