At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to say how much she appreciated his extra efforts. The second boss wasn’t very popular from the beginning, because that guy always (thought he) was right….
Continue Reading
Tag:
Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
By | Filed Under: Culture, Events, Leadership, Loyalty & Retention, MLB, Stadium, Staff Training
What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned that this one tool helped make GE one of the best companies in the world. If Six Sigma works for GE, Motorola and the majority…
Continue Reading
What the Leisure Industry Can Learn from the World’s Most-Admired Company
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
By now, it should be no surprise that General Electric has been among the world’s most admired companies for years. Why so much success? Because GE develops its people. Although you may think of light bulbs, dishwashers and aircraft turbosuperchargers when you hear the name “GE,” I’ll argue that the New York City-based conglomerate’s greatest…
Continue Reading
