For 20 years, I taught, coached and observed some of the most talented swimmers in the country. Some were gifted athletes, and others were hard workers. The smartest ones knew…
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Help Employees Bust Out of a Slump
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
How Approachable Are You?
By | Filed Under: Culture, Customer Service & Fan Experience, Leadership, Loyalty & Retention
If you’re in the customer service business — whether at a retail store or a professional football stadium — you can help put customers or fans at ease simply by…
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How to Change Your Perspective on Anything
By | Filed Under: Culture, Leadership
Do you have teenagers or other patron groups that don’t necessarily loiter but spend time hanging around outside your facility? Are you concerned about the negative impression that might send…
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