Ah, late summer and early fall — one of my favorite times of the year. This is when many professional sports teams and other organizations begin planning for the following…
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12 Ways to Work on Next Year’s Game Plan Today
By | Filed Under: Leadership, Staff Training
The Coach Approach: How Winning Managers Help Employees
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required…
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7 Tips for Sending More Professional Emails
By | Filed Under: Customer Service & Fan Experience
A prudently worded, carefully presented email can be as effective as a face-to-face conversation. But remember: Emails reveal your level of attention to detail, your emotions and even your education…
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