My husband and I chose our bank based on a friend’s recommendation. We’ve kept our business at that bank — a small institution that’s big on providing value — for…
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Would You Be Your Fan?
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention, Staff Training
Help Employees Bust Out of a Slump
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
For 20 years, I taught, coached and observed some of the most talented swimmers in the country. Some were gifted athletes, and others were hard workers. The smartest ones knew…
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How Approachable Are You?
By | Filed Under: Culture, Customer Service & Fan Experience, Leadership, Loyalty & Retention
If you’re in the customer service business — whether at a retail store or a professional football stadium — you can help put customers or fans at ease simply by…
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