Poor customer service is a gift you give your competitor. If the service stinks, customers will simply spend their leisure money elsewhere. In the guest business, we need to remember…
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Build A Loyal Fan Base
By | Filed Under: Customer Service & Fan Experience, Loyalty & Retention
How to Get Employees Excited About Training
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
A mere 30 seconds prior to a training session I was giving in Colorado, six people stumbled in looking like prisoners on a chain gang. They were followed by their…
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What Kind of Impression Do You Make?
By | Filed Under: Customer Service & Fan Experience, Leadership, Loyalty & Retention, Staff Training
Back in my facility management days, I would process up to 120 timesheets every two weeks. Obviously, this wasn’t my favorite task — especially when Dave’s timesheet came through. You…
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