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The Coach Approach: How Winning Managers Help Employees

Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required certifications. Delighted to work in her chosen field, she was hired to be in charge of the rec center when I wasn’t on the premises….
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How to Develop Future Leaders

Out of curiosity, I recently Googled “leader.” The results varied considerably — from “the person who leads or commands a group, organization or country” to a bicycle shop in San Diego to the name of the daily newspaper in Eau Claire, Wis. But my favorite definition was this one: “The main growing shoot of a…
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Turn Your Employees Into Experts

My first visit to Dubai was in June 2005, to provide training for Jumeirah Group. Leaders at that company understand that to create a service-oriented culture, they need to foster a successful learning environment. A perfect embodiment of this principle is the staff at Wild Wadi Water Park. Located in Dubai, Wild Wadi is the largest…
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