At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to…
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Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
By | Filed Under: Culture, Events, Leadership, Loyalty & Retention, MLB, Stadium, Staff Training
The Most Important Play Your Team Can Make
By | Filed Under: Culture, Customer Service & Fan Experience, Staff Training
In every organization that serves guests on a variety of levels, a handoff of some kind occurs. This is when one employee finishes his responsibilities with a customer and then…
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What Makes General Electric (And Other Fortune 500 Companies) So Successful?
By | Filed Under: Customer Service & Fan Experience, Leadership, Staff Training
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned…
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