At one point in his career, my husband had three bosses in one year. The first boss was his favorite, because she always acknowledged him and made a point to say how much she appreciated his extra efforts. The second boss wasn’t very popular from the beginning, because that guy always (thought he) was right….
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Why You Should Treat Your Staff Like You Want Them to Treat Your Fans
The Most Important Play Your Team Can Make
In every organization that serves guests on a variety of levels, a handoff of some kind occurs. This is when one employee finishes his responsibilities with a customer and then “hands off” that patron to the next staff member. These specific moments can go one of two ways: Fantastic or horrific. Here are five key actions in…
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What Makes General Electric (And Other Fortune 500 Companies) So Successful?
The first time I heard about “Six Sigma,” I thought it was the name of a fraternity. Then after working with General Electric for a number of years, I learned that this one tool helped make GE one of the best companies in the world. If Six Sigma works for GE, Motorola and the majority…
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