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Do You Know What Your Customers Need?

Some establishments ooze customer service. Their procedures make it easy do business with them, their amenities demonstrate their desire to make each guest comfortable and they anticipate customers’ needs even…
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What Do Your ‘Out of Order’ Signs Really Say?

Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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Why You Already Should Be Thinking About 2016

When I decided to quit my full-time job in 1996 and become self-employed as a professional speaker, I knew I needed the support of my loving husband, Rich. From the…
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