Time for a short story: When I was a recreation center manager, one of my employees — let’s call her Lisa — had earned her degree and all her required…
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The Coach Approach: How Winning Managers Help Employees
By | Filed Under: Culture, Leadership, Loyalty & Retention, Staff Training
What Do Your ‘Out of Order’ Signs Really Say?
By | Filed Under: Culture, Customer Service & Fan Experience
Not long ago at the Denver International Airport, I noticed a number of departure monitors with signs that read Please Pardon Our Dust. The video monitor displays were all blank,…
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Why You Already Should Be Thinking About 2016
By | Filed Under: Culture, Leadership
When I decided to quit my full-time job in 1996 and become self-employed as a professional speaker, I knew I needed the support of my loving husband, Rich. From the…
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